Title: Regional Process Engineer
Location: North America-United States-New York-New York
Job Number: 00003YAB
Role Purpose(overall high level summary of the role)
GBM Onboarding & Client Management Services is responsible for global client onboarding and the on-going management & oversight of related due diligence & maintenance activities through the full client lifecycle with HSBC on behalf of Global Banking & Markets both as a customer group and product provider. It takes full account of cost, customer service, control & regulatory requirements to oversee delivery of high quality due-diligence and client service & process excellence across each onboarding function (Credit due-diligence, Client Documentation Negotiation, KYC & Client Identification Due-Diligence, Client Data & Account Maintenance) delivering an integrated global service to the business.
GBM Onboarding is rolling out a significant transformation extending the operational footprint from 6 countries to over 40 countries by the end of 2014. Part of the transformation is to ensure a standard onboarding process is deployed across these countries. This role will report to the Process Re-engineering Lead centrally and into the regional structure locally. The role will be focused on identification and delivery of agreed process re-engineering initiatives supporting improvement and standardisation of the end to end onboarding process.
This role also includes the responsibility of Onboarding data champion” facing off to the Chief Data Officer and liaising with HTS Onboarding.
The role holder will work with Operational Teams to deliver greater efficiency, effectiveness and enhanced controls into the operational processes using Lean and Six Sigma skills to sustainably change the work of the operations
Principal Accountabilities: Key activities and decision making areas Typical KPIs and Targets
Overall Accountabilities
· Deliver sustainable process improvements using standard Lean and Six Sigma project methodologies
· Deliver process improvement projects within time and cost constraints agreed
· Develop and implement process improvement strategies – recommending new and innovative solutions where appropriate
· Evaluate current processes, provide and deliver recommendations for improvements
· Optimize current processes to meet customer requirements (internal and external)
· Develop and maintain process related documents to the specified standards
· Work with multi-functional teams to achieve project goals
· Develop new processes for high efficiency and cost effectiveness including end-end management of the project as well as process design, development and implementation
· Work closely with the staff to select most appropriate process improvement techniques.
· Identify and manage other PE resources or resources from the operational teams to execute process improvement projects where appropriate.
· Adherence to set deadlines
· Completion of set objectives
· Positive feedback from stakeholders
Impact on the Business
· Deliver robust business cases for all changes and track the delivery of benefits once the project is delivered
Customers / Stakeholders
· Global and Regional Function Heads
· Regional GBM Onboarding Management
· Regional business management
Leadership & Teamwork
· Cultivate an environment that supports diversity and reflects the HSBC brand.
· Work effectively with regional GBM Onboarding management to deliver initiatives
Operational Effectiveness & Control
· Maintain HSBC Internal Control standards, including timely implementation of internal and external audit points
· Understand, follow, and demonstrate compliance with all relevant internal and external rules, regulations, and procedures that apply
Major Challenges(The challenges inherent in the role that require a continual test of the role holder’s abilities)
· Working effectively with Global and Regional Functional Heads using strong influencing skills
· Working closely with stakeholders to ensure the GBM Onboarding message is understood
· Compliance with HSBC Group standards
· Must be enthusiastic, highly resourceful, and proactive
· Must be able to work autonomously and in teams
· Must be able to absorb and process complex information and effectively communicate upwards
· Will require ability to manage changing priorities and manage expectations for deliverables
Role Context(The environment and operating conditions of the role including the extent of guidance and authority)
* Will require cultivating effective relationships and building credible image with stakeholders
* Delivering initiatives across a rapidly changing organization
* Working in a dynamic, pressurized, time-sensitive environment with constant interaction with senior management and internal stakeholders
Management of Risk(Operational Risk / FIM requirements)
· Ensure employees apply compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues.
· Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues.
· Promote an environment that supports diversity and reflects the HSBC brand.
Observation of Internal Controls(Compliance Policy / FIM requirements)
· Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
· To implement the Group compliance policy locally by containing compliance risk in liaison with the Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources and training, fostering a compliance culture and optimizing relations with regulators.
Qualifications:
· Process Re-engineering within a financial services environment
· Evidence of hands-on process analysis and design
· Investment banking – on-boarding (either operational or change based)
· Ability to communicate clearly to senior stakeholders about key financial and non-financials parts of the changes
· A strong ability and resilience to challenge the status quo
· A passion for excellence; both doing he right thing” and doing things right”
· Able to build strong relationships with other functions and business units and to interface and influence senior managers in the organisation and within third parties
· Ability to focus on pragmatic delivery – taking others with them through the change
· Ability to solve problems and to suggest viable alternative approaches
· A high level of drive to meet deadlines and targets
· Ability to prioritise, be flexible and respond to changing environments
· Delivery-focused with ability to pay attention to detail and ensure tasks are completed on time and to the required levels of quality
· Ability to work in a complex environment – able to keep the focus on delivery while many elements of the operation are changing
· A focus on benefits delivery – the ability to delivery financial savings in year and drive through agreements to the delivery of these with the operation
QUALIFICATIONS AND ACCREDITATIONS
· Lean / Six Sigma experience – certification as Black Belt preferred
· Typically qualifications would include an undergraduate or postgraduate degree in Science, Business Administration, Engineering or a related field
Job: Project Management