FT SUPERVISOR - Juicy Couture #3536, Fifth Avenue, New York NY
Job ID 17325
Country – State – City US-NY-New York
Posted Date 9/30/2013
Category Retail Field - Management
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Juicy Couture is an Equal Employment/Affirmative Action (M/F/D/V) Employer and is committed to diversity in its workplace.
More information about this job:
Overview:
Juicy Couture embraces the bright and glamorous fun of its Los Angeles heritage by discovering the couture in the everyday, and delivering an element of surprise in all of its designs. Famous for ascending the tracksuit to its status as a casual luxury icon, the brand continues to evolve, bringing the same confident, whimsical and feminine attitude to everything it creates. Today, the global phenomenon offers an assortment that spans fashion apparel for women, girls and baby, handbags, shoes, intimates, swimwear, fragrance, accessories, jewelry, sunglasses and small goods. Started by two fashion-obsessed friends in 1997, Juicy Couture quickly achieved global recognition and garnered millions of fans, many with famous faces. In 2003, Liz Claiborne Inc. acquired the company, and in 2010, Juicy Couture tapped LeAnn Nealz as Chief Creative Officer and President to guide the brand into its next phase of growth, while preserving the house s playful and unique DNA. North America is home to over 100 Juicy Couture and Juicy Couture Outlet stores. You can also shop Juicy Couture in select department stores, online at JuicyCouture.com and in over 60 countries across Europe, Asia, Latin America and the Middle East.
Responsibilities:
Essential Functions:
Understands the business of fashion and retail brands and is able to work with levers and KPI s to drive business performance
Leads and inspires by example, regularly encourages bold solutions and celebrates the success of others
Is innovative at looking for ways to maximize the brand and business.
Cultivates an environment that embraces and encourages different points of view
Seeks ways to build relationships with customers to create regular Juicy clients and develops associates to build client relationships
Major Responsibilities:
Sales and Service:
Exemplify the highest level of customer service standards while providing a friendly and enthusiastic environment to all customers and clients
In partnership with the General Manager and/or Store Manager, ensure store meets or exceeds sales goals
Maintain presence through effective sales floor leadership ensuring staff coverage in all areas of the store
Respect and deal fairly with employees and customers as a representative of the company and the brands
Maintain knowledge of, and adhere to all company incentives, promotions and events
Operations:
Maintain the visual and operational standards of the store and company at all times, replenishing sizes and quantity of merchandise on the floor when needed
Train and motivate all associates through the brand programs in sales, customer service and product knowledge
Ensure brand standards are met from a merchandise and visual standard perspective as well as maintenance of store environment
In partnership with General Manager and/or Store Manager, manage store operating procedures (Inventory procedures, cash and media controls) to minimize store losses
Team Responsibilities:
Plan and adjust schedules and daily agendas to meet business goals. Hold team accountable to achieving goals
In partnership with General Manager/Store Manager, recruit, interview and select qualified candidates to build a talent pool to achieve current succession plan goals and store census needs
Help deter loss prevention and minimize loss by following company guidelines and procedures while offering excellent customer service
Adhere to all company policies and procedures
Qualifications:
Skills and Knowledge & Experience:
HS diploma or GED equivalent required, Bachelor s Degree preferred
2-4 years retail management experience, specialty in a clienteling environment
2-4 years customer service experience
Fashion awareness
Effective communication, organization and leadership skills
Physical Requirement:
Ability to lift and mobilize items, up to 75 lbs, while utilizing appropriate equipment and safety techniques
Ability to be mobile on the sales floor and store for extended periods of time in a fast paced environment
Proven ability to work with retailing operating systems, and handle PC and scanning equipment
Proven ability to handle and place merchandise