Title: Special Operations Community Leader
Location: Illinois-Naperville
Other Locations:
Mandate
The Special Operations Community Leader is accountable for Leading a team of specialty functions within Mortgage Operations/Retail Lending. This Leader is accountable for credit exception activity on declined retail applications, repurchase activities with outside investors, partial release requests and internal subordination requests.
Role requires collaboration with Product Development, Servicing and Secondary Markets to stay abreast of trends related to repurchase activity. This includes identifying, monitoring and reporting current internal and external market information to ensure the underwriting policies and procedures utilized by Mortgage Operations are aligned with the Bank’s desired risk policies and thresholds. Key Accountabilities
Operational Effectiveness
* Establish priorities and lead the development of business, sales and service, and people strategies in collaboration with segment management, ensuring optimal alignment, integration, and consistent implementation of segment and Bank goals and strategies.
* Ensure Service Level Agreements and/or quality measures are met by respective team.
* Ensure superior service levels are achieved and maintained consistently. Implements and leads effective change to improve service challenges when necessary.
* Responds to and resolves all escalated internal and external issues related to the functions of the team. Ensure that team members are responding appropriately to both internal and external customer and investor needs to enhance the customer experience and investor relationship.
* Recommend improvements to policies, procedures and technological tools as needed to ensure effective and competitive operating environment.
Managerial Leadership and Employee Effectiveness
* Provide leadership, coaching and foster collaboration towards the attainment of team and individual goals
* Actively manage talent, ensuring development of all employees to build a diverse and well-rounded team. Identify opportunities to develop talent and leadership within the team through a variety of training programs, development assignments and HR talent management programs. Identify and develop a strong pipeline of diverse, high-performing top talent candidates to build succession capabilities.
* Effectively manage performance by utilizing performance management system, and aggressively address role to fit performance issues in support of a high-performance culture.
* Build productive relationships with other lines of business to encourage an atmosphere of collaboration and team.
Risk Management
* Act in full compliance with Bank policy and external regulations to protect the Bank's assets.
* Monitor and ensure team members adhere to Mortgage Operations procedures.
* Adhere to all required lending policies, procedures and standards, including First Principles and Bank’s Code of Business Conduct and Ethics.
* Follow security and safeguarding procedures and apply appropriate due diligence in accordance with Bank policy for the prevention of loss due to fraud, robbery, counterfeiting, money laundering or defalcation.
* Maintain the confidentiality of both customer and Bank information ensuring compliance with Bank Policies & Procedures.
* Understand risks and take appropriate actions as they relate to personal banking, deposit and investment products, including all documentation, and any other requirements to maintain operational integrity.
* Maintain high level governance by managing risk and minimizing losses through audit, monitoring and control reports and functions, ensuring compliance requirements, audits and verifications are communicated, understood and completed in accordance with Bank policies and procedures, standards, and regulatory, legal and ethical requirements.
* Maintain current knowledge of and adhere regulations and Bank directives by reviewing appropriate reference material and completing the annual compliance training courses as required in order to effectively manage risk, operational, and compliance requirements.
Knowledge and Skills
Knowledge:
* Undergraduate degree required, preferably in a business discipline.
* Minimum of 7 years in the Mortgage Operations environment
* Minimum of 3 years of previous management and leadership experience
* In-Depth knowledge of real estate lending products, and underwriting guidelines
* In-depth knowledge of competitive market place and trends in product offerings
* The position requires a solid knowledge of consumer credit transactions with regard to underwriting, loan structure, documentation, and origination channel.
* Strong understanding of Residential Real Estate Mortgage appraisal requirements.
* Strong knowledge of residential first mortgage loan documentation requirements
* Working knowledge of compliance requirements of residential first mortgage loans.
Skills:
* Excellent written and verbal communication skills
* Advanced planning and organizing skills and ability to manage multiple priorities
* Strong leadership skills and customer service orientation
* Strong computer skills including enterprise applications, email and pc software packages
* Excellent judgment, logic and reasoning
* Computer literate and strong familiarity with credit financial analysis techniques/tools
* In-depth retail lending underwriting skills
* Excellent verbal/written communication skills
* In-depth problem solving skills
* Proven planning and organizing skills and ability to manage multiple priorities
To find out more visit our website atwww.bmoharris.com/careers.
BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. We are an Equal Opportunity Employer. By embracing diversity, we gain strength through our people and our perspectives.