Sr. Systems Administrator
Tracking Code
305260-538
Job Description
COMPANY OVERVIEW
ARRIS is a global communications technology company specializing in the design, engineering and supply of communications and IP technologies that support broadband services for residential and business customers around the world. The company supplies broadband operators with the tools and platforms they need to deliver and monitor advanced video, data and voice subscriber services, including whole home video across multiple screens, ultra high-speed data, personalized advertising and carrier-grade telephony. Headquartered near Atlanta, in Suwanee, Georgia, USA, ARRIS has R&D sales and support offices throughout the world. Information about ARRIS products and services can be found at www.arrisi.com.
SUMMARY
Develops, implements and supports Internal Online Help Desk System. Plans, maintains supporting networked resources. Oversees control and change management, deployment execution and workflow of OHDS systems and maintains a broad understanding of IT.
DUTIES
* System Design/Configuration/Administration; Site and workflow creation, Form Design, Business logic/workflow, user training, user/role/group provisioning and maintenance, backup, restore, issue resolution, and managing system configuration
* Maintain, support and back-up SQL environment related to OHDS
* Plans, gathers and clearly documents the business needs (requirements) of IT and stakeholders.
* Should be able to create and define business, functional and application architecture designs as per business requirements.
* Optimize system performance, security and storage utilization and planning ahead for necessary hardware or software upgrades to support the environment.
* Design, implement, manage and maintain MS Active Directory forest throughout company
* Monitors usage, capacity, and performance of systems; liaises with users and/or vendors to address problems and changes in requirements.
* Maintains system documentation, including licenses, user manuals, hardware and software inventory, security listings, and the like.
* Performing quality assurance testing and facilitate user acceptance testing.
* Assist (as necessary) in gathering and documenting user and process requirements.
* Provides technical guidance and direction to less experienced staff.
* Should have excellent verbal and written communication skills.
* Perform other duties as required.
Required Skills
Qualifications/Skills/Abilities - Minimum Requirements
Formal Education: Bachelor's degree in Computer Science, Electrical Engineering, Computer Engineering and/or Telecommunications or comparable work experience in the field
Experience (type & duration): 5 years related IT experience
Skills: Web Technologies: XML, SAML/SPML/SOAP, .NET, IIS
Database: MS SQL Server 2005 and above
Directory: Active Directory, LDAP
Qualifications/Skills/Abilities-Preferred Requirements
Experience (type & duration): Experience with Cherwell or other IT Service Management solution.
Working knowledge using a report writer such as Crystal Reports or SQL Server Reporting Services required.
Working knowledge of ITIL.
Strong analytical, process-oriented, evaluative and problem-solving abilities.
Skills: Strong written and verbal communication skills. Active Directory Required. SQL Server is preferred.
Job Location
Suwanee, Georgia, United States
Position Type
Full-Time/Regular