Title: Director of Training
Location: United States of America-New York-New York
Job Number: 177090
A Director of Training with Waldorf Astoria Hotels and Resorts is responsible for directing and administering the training and professional development function in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
The right candidate for this role will have prior experience as an HR generalist with luxury brand training, and hotel operations. TIPS, CPR and OSHA training are helpful as is AHLA CHT certification and PHR/SPHR certification. Exposure to college recruitement is a plus.
What will it be like to work for this Hilton Worldwide Brand?
What began with the worldÆs most iconic hotel is now the worldÆs most iconic portfolio of hotels. In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as the rich legacy of Waldorf Astoria. Simply stated, Waldorf Astoria embodies timeless elegance.
We are bringing that legacy to life every day, with fresh, modern expressions of the essence of Waldorf Astoria. We are providing guests the exceptional environments and the personalized attention that are the source of those unforgettable moments that create a singular experience.
Waldorf Astoria Hotels & Resorts is one of Hilton WorldwideÆs ten market-leading brands. For more information visit www.hiltonworldwide.com.
If you understand the value of providing guests with an exceptional environment and personalized attention, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts.
What will I be doing?
As a Director of Training, you would be responsible for directing and administering the training and professional development function in the hotelÆs continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
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Oversee and administer all training and professional development functions to include, but not limited to, creating and/or developing course content, facilitating and/or conducting training sessions/workshops, planning and implementing corporate and hotel training initiatives, conducting needs assessments, measuring training effectiveness and ensuring on-the-job application of service, leadership, specialty and department-specific training initiatives.
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Plan and conduct meetings with department managers, property trainers and team members to review performance trends, to develop appropriate action plans and to provide appropriate recognition.
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Monitor all departmental training programs and assist departmental trainers in conducting pre-shift audits, executing job skills checklists, and utilizing brand service toolkit training.
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Track, input, maintain and audit all individual team member training records to ensure full compliance with established corporate standards.
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Develop an annual training calendar and compile periodic reports (i.e. monthly, quarterly, etc.) of training activity.
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Assist with Human Resources functions, as needed.
Qualifications:
What are we looking for?
Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
HHospitality - We're passionate about delivering exceptional guest experiences.
IIntegrity - We do the right thing, all the time.
LLeadership - We're leaders in our industry and in our communities.
TTeamwork - We're team players in everything we do.
OOwnership - We're the owners of our actions and decisions.
NNow - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes in our Team Members:
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Living the Values
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Quality
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Productivity
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Dependability
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Customer Focus
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Teamwork
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Adaptability
What benefits will I receive?
Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton WorldwideÆs Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-team team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.
EOE/AA
Job: Human Resources and Training