Title: Service Experience Representative - Southcenter Square Rack
Location: Washington-Tukwila
Other Locations:
Nordstrom Rack is a division of Nordstrom, a fashion specialty retailer founded on a simple idea: offer customers the best possible service, quality, value and selection. We are looking for positive, energetic people to provide great service and ensure our customers have a friendly, quick checkout.
Nordstrom Rack is where customers go for top-of-the-line Nordstrom fashion and accessories at fabulous values. When you work for Nordstrom Rack, you'll enjoy flexible hours, a friendly atmosphere and competitive pay and benefits. You'll also be a part of a team that is committed to supporting your career goals.
We are always looking for exceptional people who share our love for the customers we serve, the merchandise we sell and the work we do!
The ideal Rack service experience representative is motivated, results oriented and able to meet our customers' expectations with professional and efficient service at the point of sale.
Responsibilities
* Provide a quick, friendly and efficient register checkout experience for customers, including purchases, returns and exchanges
* Communicate with customers about upcoming events
* Invite each customer to open a Nordstrom credit account and/or purchase gift cards
* Invite customers to join our mailing list
* Maintain register/wrap desk area in a clean and organized manner
* Answer telephones and direct calls as needed
* Assist in inventory control efforts
Qualifications
* High School diploma, or equivalent, preferred
* Ability to communicate clearly and professionally with customers and coworkers
* High level of accuracy, attention to detail and ability to prioritize multiple tasks in a fast-paced environment
* Strong problem solving skills
* Strong computer proficiency and comfortable learning new computer applications
* Strong math and written communication skills
* High level of ownership, accountability and initiative
* Ability to work a flexible schedule based on department and store needs
There are many career opportunities at Nordstrom. However, we ask that you apply just to the position for which you are most qualified. We’re happy to discuss other open positions should you interview with us.
Since 1901, Nordstrom has offered a wide variety of quality apparel, shoes and accessories for men, women and children at our stores across the country. We're proud to be named toFortune™magazine's list of '100 Best Companies to Work For.' We believe this recognition comes from our desire to empower our employees to set their sights high and deliver exceptional service to customers.
As a Nordstrom employee, you can feel confident that your health and well-being are among our highest priorities. We offer a comprehensive, flexible employee benefits package that includes medical/vision and dental coverage, a generous merchandise discount, an employer-matched 401(K) savings and profit sharing plan and much more.
We are an equal opportunity employer committed to providing a diverse environment.
The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. No visa sponsorship is available for this position.