Closes July 23, 2013. The position is an integral piece of the Business Technology Team. The successful candidates will work in a team environment to provide Customer Service support as well as operate as a specialist in Applications, Security, Networking or Data Center and related functions relative to the service and support of business technology systems. Excellent oral and written communication skills are required. In addition, the successful candidates must be self starters that pursue self education, are customer focused, support the organization s goals and values, and willing to work extended hours as necessary. DESCRIPTION OF ESSENTIAL FUNCTIONS Employees are required to adhere to company safety standards Ensure all actions are consistent with business s values, mission, goals, strategic business objectives, Effective Leadership methodology and Code of Business Conduct and Ethics Maintain the confidentiality of sensitive information Develop a high level of knowledge of client s business Engage with stakeholders, colleagues, and vendors to deliver appropriate solutions Working knowledge of SOX compliance Work in a team environment making positive contributions to team processes and goals Ability to work remotely from supervisor while positively contributing to the team Undertake complex projects involving multiple disciplines that may impact multiple business units Understand new concepts quickly and apply them accurately throughout an evolving environment; contribute to the development of new processes and; resolve complex technical matters Effectively and efficiently organize, plan, execute and coordinate multiple work assignments to meet project milestones or established completion dates 24 x 7 response required as well as evening and weekend hours when necessary Ability to balance local immediate needs with longer term BT strategies and directions, particularly insuring that remote efforts are consistent with BT policies and practices. Customer Service Liaison Support (required) Strong customer service skills Provide technical support to end users on a variety of computer hardware, software and telecommunications issues in a multiple platform environment either directly or as a liaison with other staff Respond to requests via telephone, email or help desk tickets Diagnose, identify, research and resolve problems Set up new equipment (desktop laptop), install software and repair hardware Troubleshoot and repair network connectivity issues (VPN wireless connections) Work with BT staff on projects and troubleshooting problems Respond timely to staff requests, resolving issues, documenting changes within established parameters and escalating those which need higher level review Working Knowledge of Windows Operating Systems and Microsoft Office Working knowledge of multi site network configuration Complete job description available at the SD Department of Labor Huron office or online at http: www.northwesternenergy.com.