*** This position is for a remote, work from home position. Our Member Services Specialists are available every hour of every day; our remote specialists work from home, typically evenings, nights, and weekends. Please be aware that this is for a part-time position, working from home during nights and weekends.*** While this is a remote, work from home position, the position and training needsrequire that the candidate live in Utah.HealthEquity is committed to helping our customers better spend and save their healthcare money. We focus on making consumer-driven healthcare work through flawless administration, elegant technology and extraordinary Health and Equity Advisory services available every hour of every day. Our extraordinary growth as an organization is only matched by our extraordinary commitment to our people. Bright, capable people of high character who are committed to making a meaningful difference in healthcare and looking for on-going career growth opportunities are encouraged to consider HealthEquity as their workplace choice.The Member Services team is the primary point of contact for HSA Member inquiries regarding the administration of their Health Savings Accounts. They work to build trust and rapport with our valued members by providing vital solutions to healthcare spending. Their goal is to help our members understand and manage the financial side of healthcare by providing personal and relevant information, professional guidance, and introducing them to our intuitive tools. This group takes the lead in providing a delightful experience for every person who contacts HealthEquity via phone, email, and fax or in person. They operate with an entrepreneurial spirit and are dedicated to operational excellence, team member development and redefining possibilities.Duties:Perceive beyond the obvious; possess critical thinking skills enabling you to ask members the right questions to identify opportunities for providing information and tools helping them to make better decisions about their healthcare dollars.Influence and persuade members to change their behavior regarding their health care.Exhibit passion for delivering superior advisory services by going above and beyond; doing whatever it takes to ensure each member contact is a positive, enjoyable experience.Build member loyalty by delivering excellent follow through and follow up to our members.Continually strive to improve your knowledge of HSA?s by accessing our on-line tools and attending our education programs.Accelerate company growth by thinking beyond the norm and contributing new ideas.What?s in it for you?Key Success FactorsDemonstrated aptitude for superior interpersonal, communication, professional teaming, organizational and technology skills.Exceptional ability to build trust and rapport with members and fully meet their needs.Strong ability to maintain a high level of accuracy and proficiency in all aspects of account maintenance.Bachelor?s degree and-or 4 + years related experience.Highly motivated with the ability to work as a team player and also as an individual contributor.Able to acquire the expertise, knowledge and information to effectively solve customer?s issuesUnderstanding of health care-insurance-nursing beneficial.Training and-or sales experience a plus.Previous experience working in banking or a financial institution is an asset.Schedule and Availability:Must be available for roughly 20-30 hours a weekPossible shifts may includeAny day of the week (Monday - Sunday)4pm - 9pm2pm - 9pm