Title: Reservations Coordinator
Location: United States of America-Florida-Orlando
Job Number: 163477
A Reservations Coordinator with Hilton Hotels and Resorts is responsible for providing Reservations support in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will it be like to work for this Hilton Worldwide Brand?
One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.
Hilton Hotels & Resorts is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com.
If you understand the importance of upholding a brand's reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.
What will I be doing?
As a Reservations Coordinator, you would be responsible for Group Reservations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
* Answer phone calls in a professional, courteous and efficient manner using appropriate greeting and luxury language and processing reservations for Spa and Golf, Resort Restaurants, Special Events and Rooms
* Process reservations for wholesale bookings, VIP and site reservations from Sales, Catering, Marketing, Executive Office, Food & Beverage etc…
* Consistently review reservation in-box, process and respond to all emails professionally and efficiently
* On a daily basis, review House occupancy and adhere to stop sell and critical dates, balance room types and inventory as required. Perform periodic audits for accuracy from all channels of Reservations.
* Perform Call Audits to ensure accuracy in information provided and to maintain high level of agent proficiency and professionalism
* Group Reservations :
* Create with accuracy, Group Blocks in QnQ Rate and Inventory System & Passkey
* Ensure rooms and suites are allocated and protected appropriately base on booking recap and contract
* Ensure appropriate Rates and Deposit polices are loaded and adhered to
* Create appropriate Group Folders and Group Masters
* Monitor Rooming List due dates and Group cut off dates and take appropriate timely action
* Monitor room block daily and maintain straight line availability at all times
* Load and process rooming list as required on a timely basis
* Set up group billing, routing and verify accuracy with Contract and Group Resume
* Work closely with Event Managers, Front Office Team, Finance Team and Revenue team
* Review weekly pickup report and action all items as appropriate and in a timely manner
Qualifications:
What are we looking for?
Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
HHospitality - We're passionate about delivering exceptional guest experiences.
IIntegrity - We do the right thing, all the time.
LLeadership - We're leaders in our industry and in our communities.
TTeamwork - We're team players in everything we do.
OOwnership - We're the owners of our actions and decisions.
NNow - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes in our Team Members:
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Living the Values
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Quality
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Productivity
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Dependability
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Customer Focus
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Teamwork
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Adaptability
What benefits will I receive?
Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwide's Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-team team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.
EOE/AA
Job: Revenue Management