Title: Senior Manager, eCommerce Services
Location: United States of America-Texas-Addison
Job Number: 158556
The Senior Manager will lead the execution of eCommerce Services for specified region including local and regional promotions, SEO, PPC, retailing, website management, local email, social media and more. The Senior Manager will serve as the primary point for regional teams and hotels, managing the day-to-day hands-on service for a hotel portfolio and leading a team of eCommerce Managers. The Senior Manager will drive hotel online revenues and contribution through the management and execution of localized online services whilst ensuring activities are aligned with brand and corporate strategy. The Senior Manager will lead and execute eCommerce activities in the region, working cooperatively with regional directors, managers and senior managers to advance company goals, while supporting and directing regional and local level online promotions and managing key messages to internal and external stakeholders. The Senior Manager will seek-out and recommend new forms of cutting-edge technologies for test-and-learn applications to drive competitive advantage, revenue and plan ROI.
What will it be like to work for this Hilton Worldwide Brand?
Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its ten global brands, which include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts, DoubleTree by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors.
If you appreciate the impact global travel can have on the world and know how to offer an exceptional hospitality experience, you may be just the person we are looking for to work as a Hilton Worldwide Team Member.
What will I be doing?
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Identifies Americas hotel goals and develops online business plan to achieve said goals. Presents plan to stakeholders annually and administers regular follow-up to ensure hotel/region is on target to achieve goals.
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Researches and helps to identify business opportunities for Americas hotel online performance improvement and reports findings and conclusions to department leadership.
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Stays abreast of all online marketing channels including cutting-edge technology, systems and opportunities and makes recommendations for implementation within eCommerce department and hotels.
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Manages directly and project manages all eCommerce activities for portfolio and works cooperatively with subject matter experts to develop and execute plans.
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Manages the cross-functional links between Global Online Services, and Key Stakeholders/Departments in Americas.
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Leverages effective partnerships with Global eCommerce, Search, Revenue Management, Brand Sales, Brand Marketing, HSW, and Hotel Operations.
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Works cooperatively with eCommerce Managers and team members. Develops and shares Best Practices, test results and any other information which may improve the performance of the overall department.
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In accordance with brand guidelines, Senior eCommerce Manager develops and maintains hotel content and ensures site(s) are fully optimized with images, fresh search engine optimized content, and appeals to visitors.
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Partners with eCommerce teams and Revenue Management.
Qualifications:
What are we looking for?
Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
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Four (4) year college degree.
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Minimum of five (5) years of prior work experience.
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Minimum of three (3) or more years of Digital, Online, Media or eCommerce experience (SEO, Paid Search) with at least one year of experience at manager level or above.
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Minimum of two (2) or more years of experience analyzing data and presenting the findings to internal and/or external customers.
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Minimum of two (2) or more years experience maintaining internal or external customer relationships and satisfaction.
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Highly proficient in using MS Word, Excel, PowerPoint and Outlook and a minimum of one (1) year using these programs in a professional environment successfully.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
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Advance degree.
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Hospitality experience.
What benefits will I receive?
Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwide's Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-team team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.
Job: ECommerce