Title: Assistant GCE Sales Manager
Location: United Kingdom-England-Reading
Job Number: 159365
A Assistant Group, Conference, & Events (GCE) Sales Manager with Hilton Hotels and Resorts assists in the management of the Groups, Conference & Events Sales office and the on-property Reservations Team to actively convert customer enquiries into confirmed sales.
What will it be like to work for this Hilton Brand?
One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.
If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.
What will I be doing?
As Assistant GCE Sales Manager, you will manage the Groups, Conference & Events Sales office and the on-property Reservations Team to actively convert customer enquiries into confirmed sales. The GCE Sales Manager will interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business. Specifically, you will be responsible for performing the following tasks to the highest standards:
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Maximise all Group, Conference, and Event revenue opportunities
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Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets
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Contribute to the selling strategy of the hotel, and manage the departments’ adherence to achieving that strategy
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Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
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Conduct weekly spot checks of five bookings carried out with a minimum of 90% achieved” in any departmental and system audits for any Team Member
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Ensure the GCE Sales Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
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Manage and develop the GCE Sales Team to ensure career progression and effective succession planning within the hotel and company
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Organise hotel promotional activities
Qualifications:
What are we looking for?
A GCE Sales Manager serving Hilton Worldwide Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
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Demonstrated previous managerial or supervisory experience in a Reservations and/or Conference & Events Sales function in the hotel/leisure sector
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Strong leadership skills to effectively manage and motivate the team to achieve high levels of performance and exceed targets
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Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
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Excellent selling capability and an ability and desire to coach selling techniques to their team
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Excellent organisational and planning skills
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Accountable and resilient
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Ability to work under pressure
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Flexibility to respond to a range of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
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Knowledge of the hotel property management systems
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Previous experience in the same or similar role
What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.
Learn more now about Hilton Hotels & Resorts --- the global leader of hospitality.
More than 500 locations and nearly 200,000 rooms across six continents
Innovations include: pioneering the airport hotel concept, becoming the first coast-to-coast hotel chain in the US, and the first to install televisions in Guest ooms
Flagship brand of Hilton Worldwide with properties in more than 77 countries
More than 70 world-class resorts and more nearly 200 full-service spas
Harris Poll EquiTrend®, Brand of the Year - Full Service Hotel for 2010 and 2011
Number one global brand awareness in the hospitality industry
Job: Sales