POSITION SUMMARY Reporting to the Operations Manager, our dispatchers schedule and coordinate multiple residential and commercial waste collection; coordinates drivers according to customer requests in compliance with DOT regulations and company rules; communicates with customers to determine driver needs; schedules and notifies divers of assignments. Performs a variety of tasks. Works under general supervision; a certain degree of creativity and latitude is required. ESSENTIAL DUTIES AND RESPONSIBILITIES Monitors and tracks progress of drivers throughout the work day in order to ensure timely completion of assigned routes; Assigns residential and commercial pickups to appropriate waste collection routes Updates and maintains all assigned line of business routes in tower system. Assist Division Manager, Operations Manager, Route Supervisors and drivers with day-to-day tasks as necessary Acts as liaison between Customer Service and Operations Assists Maintenance department with all road calls. Coordinates with Customer Service to assure missed pickups, extra lifts and relocates are routed to appropriate route. Prints and disperses next day route pads. Actively participates in the Company safety program, including incident and hazardous situation reporting QUALIFICATIONS: High school diploma or GED required PLUS a minimum of two four (2-4) years work experience in dispatch, preferably within the solid waste industry; Extensive knowledge of local geographic area Strong verbal and written communication skills. Excellent organizational and time management skills and the ability to multi-task in a fast paced work environment Proficient with Microsoft Office and internet applications; Tower and TRUX management system experience a definite PLUS WORK ENVIRONMENT Work is performed in an office environment. Must be able to occasionally lift and carry items weighing at least 25 pounds Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. We are an Equal Opportunity Employer. Please view Equal Employment Opportunity Posters provided by OFCCP here. If you require any assistance during the application process, please contact our recruiting department at 817-632-4000 or recruitment@progressivewaste.com.