Why work at MRC? Check out our video!https://vimeo.com/137259011The Xerox Technical Call Center Representative is a full-time position who is responsible for providing immediate support and service via phone to customers experiencing equipment issues or having network questions related to MRC office technology equipment. Compensation and Benefits Package to include:andbull; Medical, dental and vision insurance plan options available with 30 days of hire. andbull; Short/Long term disability plan options andbull; 401k retirement plan options andbull; 401K matching programs Major Responsibilitiesandbull; Provide first-level contact and live problem resolution for customers with hardware, software and applications problems. andbull; Resolve user-reported problems using available tools, following policies and procedures for handling Level 1 support.andbull; Perform to the level of all expected benchmarks (Inbound calls, remote solves, response times, issue resolutions, etc.)andbull; Provide accurate and timely logging of problems and resolution for problems in the EAuto database.andbull; Act as a liaison between customers and external support staff to assure accurate problem interpretation. andbull; Maintain communications with customers during the problem resolution process.andbull; Utilize superior customer service skills. Basic Requirements: andbull; Ability to work in a fast paced environment.andbull; Strong communication skills, including listening and questioning.andbull; Detail oriented andbull; Strong organization skillsandbull; Exceptional critical thinking skills to assist in problem solving.andbull; Ability to multi-task.andbull; Excellent communication skills.andbull; Ability to work independently as well as to meet deadlines.andbull; Strong skills in Microsoft Office. (Excel, Word, Access, etc...)Desired Qualifications:andbull; BS/BA/AA degree in business or other related fieldandbull; Experience in a call centerandbull; Experience with Xerox Multi-Function Printersandbull; Previous break-fix, IT or network experience MRC Overview:We are one of Californiaand#39;s leading technology and services companies specializing in document workflow solutions, software and office systems. From document management to collaborative communication tools and multifunction systems, we provide the broadest portfolio of technology and services for companies of any size and in any industry. We focus on document-driven companies and industries - from healthcare organizations, manufacturing companies and legal firms to school districts and financial service institutions - spanning all types and sizes. To bring comprehensive solutions to the market, we partner with Xerox, whose unrivaled name recognition, unsurpassed quality and extensive array of document processing products and services has made them the industry leader. MRC is a stable company and it continues to grow in size and accolades. MRC has won several awards including: andbull; National Innovative Customer Retention Award (Image Source Magazine), 2009 andbull; National Dealer of the Year Award (Xerox), 1994-2009, 15 straight years andbull; Fastest Growing Companies (SDBJ), 2006, 2007 and 2009 andbull; Platinum Reseller Award (Xerox), 2006-2008 andbull; Most Admired CEO Award (SDBJ), 2009andbull; CFO of the Year (SDBJ), 2012andbull; San Diego Society of Human Resources Workplace Excellence Medallion Award, 2012andbull; Finalist in the IT, Marketing, HR Leader, Women Who Mean Business Award, Healthiest Company (SDBJ) 2011, 2012andbull; Bob Leone is part of Global Imaging Corporate Staffandb