2014-06-07

The#160;Linux System Administrator#160;Administrator installs, supports, and upgrades our Java-based EmpCenter workforce management suite of products within our 24x7 SaaS environment and occasionally on customer servers performing a self-hosted installation. As with any enterprise application, you will coordinate with customer network, storage, server, and security administrators. Customers may ask your advice on how to configure Apache, IIS, proxy servers, load balancers, firewalls, and VPNs. The product runs on both Linux and Windows servers, with either Oracle or SQL databases. Linux system administration experience is a must.#160; #160; You will also handle support issues related to software installation and diagnose performance and/or security issues. Periodic after-hour#8217;s pager support of our SaaS environment is required. Some evening and weekend work is required to support customer upgrades during non-business hours. The ability to travel is occasionally necessary (5%). #160; You will work with a team of smart, capable, passionate server administrators, developers, and implementation staff. The culture and dress code is casual, the schedule flexible, parking free.#160;#160; #160; Responsibilities ulliPerform customer installations and configurations of EmpCenter and Business Objects on a regularly scheduled basis, as well as urgent upgrades as needed. /liliDeploy application and data changes to all environments as needed, including load balancer, proxy server, firewall, and VPN configuration. /liliProvide 24x7 production support as part of a team rotation, resolving or escalating issues as appropriate. /liliMaintain production services to highly demanding customer expectations and SLAs. /liliTake ownership of production issues, working closely with the customer support and development teams on issue resolution. /liliCoordinate database setup and configuration with DBA team. /liliAdministrate scripts and automation to enable applications to install and run in all environments with minimal manual intervention. /liliAdvise customers on installation and configuration of EmpCenter application, server sizing, load balancers, proxy servers, firewalls, and VPN. /liliEvaluate, test, deploy, and maintain custom developed and third party software upgrades. /liliCreate maintain application architecture, installation, configuration, and troubleshooting documentation. /liliParticipate in change control, go-live planning, and other operational planning. /liliRemain current on industry leading application performance monitoring solutions (APM) for Saas environments (e.g. Splunk, Gomez, dynaTrace, SolarWinds, Nagios, etc.)/li/ul

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