This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/ada/ajb.cfm?joborder=3272471 Discovery CommunicationsRequisition ID 13521Career Category Education Posted Date 10/22/2015 Location US-IL-ChicagoDivision Discovery Education DivisionType Company Employee Full-TimePosition Summary:Our TeamDiscovery is the number-one nonfiction media company, with a reach that encompasses television as well as digital media, retail products and online educational services. Our goal of helping people to explore their world and satisfy their curiosity depends on maintaining a creative and entrepreneurial environment where individual expression, achievement and recognition go hand-in-hand with our business objectives and performance.Discovery Education is the global leader in standards-based digital content for K-12 classrooms, transforming teaching and learning with award-winning digital textbooks, multimedia content, professional development, assessment tools, and the largest professional learning community of its kind. Discovery Education partners with districts, states and like-minded organizations to captivate students, empower teachers, and transform classrooms with customized solutions that accelerate academic achievement. Discovery Education's services are available not only in half of all U.S. schools, but in half of all English primary schools, numerous institutes of higher learning, and in 50 countries around the world.The Role Discovery Education builds strategic partnerships with school districts, transforming teaching and learning through the implementation of engaging standards-based K-12 digital curriculum, intensive professional development, and connections to the global community. The Customer Experience team plays a critical role in achieving our goals of providing the best customer experience in education and demonstrating the educational impact needed to retain and grow our district partnerships.The Manager, Customer Success is the primary post-sale point of contact for Discovery Education's mid-tier partners, responsible for ensuring seamless integration and deep usage of Discovery Education services. The Manager builds strong and productive relationships with districts, facilitates effective internal and external activity & communication, and clearly demonstrates the educational impact of Discovery Education's services.The Manager works virtually (primarily) and in-person with district stakeholders from Discovery Education's mid-tier districts to define district goals and metrics for success in order to inform strategic plans. The plans cover the functional, technical, operational and instructional tactics related to Discovery Education's services as well as broader strategies covering user management, stakeholder communication, professional development, instructional usage, community and in-person events. The Manager works across the district to bring the plan to life, continually assesses the progress of the partnership, and makes adjustments and recommendations as necessary to achieve the goals throughout the lifecycle.Responsibilities:Develop strategic plans in collaboration with districts 1. Partner with district contacts to evaluate and establish district goals and set measurable objectives 2. Develop comprehensive district plans that include technology, customer support, professional development, service usage, community-building, data, research & evaluation, and communications3. Collaboratively establish structured rollout plans including user management, Professional Development support, and stakeholder communications 4. Ensure execution on contracted deliverables 5. Develop strategies to integrate Community and Professional Development into rollout plans6. Coordinate planning and execution with Professional Development, Global Community, Account Services, and Partnerships Teams7. Represent Professional Development for selected accounts, working with the district to identify and select from Discovery Education's established program of courses to meet district goals 8. Establish and build strong, trusting relationships with key post-sale contacts including Curriculum and Instruction, Technology, Accountability, Senior LeadershipExecute and monitor plans to ensure successful district partnerships9. Execute implementation plans, driving timely execution of contracted deliverables and deep, effective product usage throughout the lifecycle of the partnership10. Coordinate the booking and delivery of the Professional Development courses within the plan for selected districts11. Measure progress against established checkpoint goals, adjust the plan as necessary to ensure success12. Work collaboratively with the implementation point of contact to identify barriers and develop strategies to ensure success as specified in goals13. Analyze usage reporting to identify trends and message trends to partners along with concrete plans to address negative trends14. Prepare data for and lead quarterly reviews with key stakeholders 15. Interpret, prioritize, communicate, and manage partnership requests and issues both internally and with district partners16. Effectively manage assigned partners by evaluating account health and prioritizing outreach efforts 17. Provide on-going account support 18. Document and communicate resolutions and known issues to external and internal customers19. Act as the Discovery Education product e