3781">Customer Service Call Center Representative
Job Code :3781
Division :Kemper Home Service Companies
Location :Saint Louis MO US 63146
% of Travel Required :None
Job Type :Full Time
Career Level :Entry Level
Education :High School or equivalent
Skill :Customer Service ->Call Center, Phone Support
Category :Customer Support/Client Care
Job Description :
Kemper, an A- rated company that has a long and rich history with a home office in St. Louis/Maryland Heights is in need of a customer service call center representative. If you have successful call center experience (Bilingual desired) and are looking to enhance your knowledge base and talents and build a rewarding career, then we are looking for you!
This position is responsible for effectively, accurately, and courteously answering all telephone inquiries from consumers according to productivity standards.
Kemper Corporation, with $8 billion in assets, is one of the nation's leading insurers. The Kemper family of companies specializes in property and casualty insurance and life and health insurance products for individuals, families and small businesses. Rated A- (Excellent) by A.M. Best Company, the leading insurance industry rating authority.
Essential Job Functions:
* Receives and responds to all telephone inquiries accurately and courteously within approved productivity standards
* Communicate via written correspondence, email, and/or telephone resulting in a successful resolution of inquiries
* Research inquiries and process basic transactions
* Prepare files for filming
* Accurately and successfully handle special projects as assigned.
Qualifications and Experience:
* High School diploma or equivalent
* 1-3 years general work experience; previous Life Insurance experience preferred
* Good computer knowledge including Excel, Word, Access, Mainframe and Oracle applications
* Good keying/typing skills (at least 40 wpm)
* Good understanding of insurance terminology and accounting
* Demonstrate good oral and written communication skills, strong service orientations and organization skills.
* Interact with agents, clients and other personnel. Ability to maintain self-control and exercise sound judgment when confronted with difficult situations.
Our employees enjoy great benefits:
* Qualify for your choice of health and dental plans within your first month.
* Save for the future with robust 401(k) match, Retirement Plans, Health Spending Accounts.
* Learn and Grow with our Tuition Assistance, Paid Certifications and Continuing Education programs.
* Contribute to your community through Matching Gift, United Way and Volunteer programs.
* Balance your life with flexible Paid Time Off and Business Casual Dress.
We value diversity and strive to be an employer of choice.
An Equal Opportunity Employer, M/F/D/V
Please submit your salary history and be ready to submit prior performance evaluations and references.