"WOW!What a great company" - "I just love working at Art" - "This is the best place I have ever worked" - "This is most organized company I have ever been part of" - "Thank You for caring"
Are You Going UN-noticed, UN-appreciated and UN-cared about at work? If so we can help. Come be part of the onlyPeople First© Certified Plumbing and Air Conditioning Company in the WORLD!
If you are a Energetic Caring Hardworking Dedicated Customer Service Represenative then come join our team of motivated professionals at Art Plumbing & Air Conditioning, and let us hear how happyYOUare being part of Team Art!
Art Plumbing & Air Conditioning is looking for the "Best of The Best", because of our great service and customer satisfaction our work load is increasing faster than we can manage.
WE NEED MORE GREAT PEOPLE!
Job Description:
In this position, the responsible person will communicate with the customer to determine service needs. This person will schedule and notify technician of assignments and enter necessary data into computer database. Performs related work as required.
Job Duties:
* Primary responsibility is customer service.
* Communicates with customers to determine their needs.
* May help troubleshoot problems over the phone as to help technicians prepare for work.
* Schedules and notifies service technicians of work order assignments.
* Reviews all work orders and records details of service to be performed.
* May help requisition supplies as needed for service calls.
* Receives check-in call from the service technicians and informs workers of next job to respond to.
* Supports service technicians.
* Maintains customer repair records using computer database to give detailed history of the work performed at their sites.
* Maintains and update service contracts for Service Agreements.
* Maintain the Duty Calendar.
* Assign on-call schedule and notify technicians of their assigned weeks.
* Notify answering service of the schedule and numbers to call in case of emergency.
* Active in all facets of dispatch. Various reporting responsibilities as needed.
Requirements needed in order to be considered for this position:
* Requires a high school diploma.
* Previous dispatching/customer service experience.
* Experience and utilizing judgment in order to plan and accomplish goals.
* Follow up and follow through with technicians and customers to help maintain good customer relationships.
Ideal candidates will have the following customer service related skills:
* A professional, courteous, and caring telephone manner.
* Ability to handle a multiple-lined phone system.
* Patience and endurance to sit behind a desk all day.
* Able to handle the urgency of each task, and work in a high-stress position, while making each customer feel they are your most important customer of the day.
* Be detail-oriented with the ability to multi-task.
* Basic computer skills.
* Proficient with Microsoft Outlook, Excel and Word.
* Strong interpersonal skills such as, communication, problem solving, and organizational.
* Perform a variety of tasks; works under general supervision of CSR/DSR Manager.
* General office duties to include filing, sorting, answering phones, greeting customers, etc.
Additional skills that will be considered:
* 2-4 years of experience in service dispatching or related field ideal.
* Familiar with standard concepts of Plumbing and HVAC helpful.
If you want to be part of something special, we are looking forYOU. We need team members to take care of our growing list of satisfied clients. Our newest team members must have a great personality, a driving desire to succeed, and the willingness to learn. We are a growing company that has a vision and a direction for the future. We are focused onYOURpersonal growth, andYOURfuture success in life is important to us.
Come Be Part of Something Special! Be part of the only People First© Certified Plumbing & HVAC company in the "WORLD"
What We Offer
* We offer a great work environment
* Health Insurance (WE PAY 100% of YOUR Health Insurance!!!)
* 401K, Profit Sharing
* Paid Holidays
* Paid Vacations
* On Going Training, etc...