TPA Account Manager-Group Business In the world of financial services, it’s working with an established, highly respected company based on demonstrated indications of quality and performance. Who you choose to work with matters. Consider Massachusetts Mutual Life Insurance Company. Founded in 1851, Massachusetts Mutual Life Insurance Company is the center of the MassMutual Financial Group, a diversified financial services organization. Key subsidiaries include OppenheimerFunds, a leading mutual fund family; Babson Capital Management, a provider of investor services; and Cornerstone Real Estate Advisers, which offers real estate equities. MassMutual has a broad portfolio of products and services including life insurance, mutual funds, money management, trust services, retirement planning products, worksite, annuities, disability insurance and long-term care insurance. MassMutual products are distributed through a nationwide network of trusted and knowledgeable financial professionals who think in terms of long-term commitment to meeting individual client’s needs. Since 1851, MassMutual has made business decisions based on customer needs. Our mutual structure, along with our long-term business approach, has helped keep us strong. This strength means we will be here when our customers need us most. Together, we help people secure their futures and protect the ones they love. MassMutual has maintained some of the highest financial strength ratings in any industry, and is committed to maintaining a position of preeminent financial strength by achieving consistent, long-term profitable growth. In total, MassMutual's worldwide insurance in-force was $547 billion at the end of 2013, and assets under management were $ 639 billion, up 26% and reached its highest point in history. MassMutual is ranked 96 on the 2014 Fortune 500 list and was also named one of Fortunes “Most Admired” companies ISS / Global Hosting Platform Services / Windows Server Support MassMutual is an Affirmative Action/Equal Employment Opportunity Employer (M/F/V/D). Has day-to-day responsibility for specific clients and/or brokers, with the number of clients covered varying based on plan sponsor size . Has strong client and project management skills. Resolves the more complex problems. Coordinate and craft policies and procedures to ensure operational objectives are met, while handling specialized, complex, and/or high impact service requests. Directly work with clients and/or brokers in negotiating expectations and orchestrating facilitation of resources across multiple departments. Prepare and/or explain complex agreements and regulations. Operate as the internal client advocate ensuring that we are meeting both the fiduciary responsibilities and providing a cost effective service to the client. Provide extensive and broad expertise for input into the development of business strategy and resolution of the most complex issues. Often sought out to interpret regulations and determine the impact to both the client and business. Manage projects to obtain or ensure the retention of business. Responsible for the development and execution of strategic action plan (CSI) to improve customer satisfaction and improve overall retention. Provide training and expertise to other team members around complex transactions, data modeling, and escalated problem resolution. Act as technical expert on all aspects of data transmission to MassMutual and identify business requirements for new/revised business processes/procedures or automated systems. May make client visits and participate in sale finals presentations. The candidate will provide front line support for infrastructure and application servers and be responsible for server administrative support functions including: • Create and manage print queues • Set up, expand and maintain shared Data Folder Storage &