The Office of Distance Education is seeking a technology support analyst with broad experience supporting teaching and learning technologies within a college or university setting. We are looking for a dynamic professional who is accustomed to working with staff and faculty who use technologies that promote teaching and learning. The technology support analyst will provide hands-on support to a matrix of student, staff and faculty technology needs.Specifically, the Technology Support Analyst will:and#149;Provide one-on-one training and support to students, staff and faculty on hardware and software.and#149;Prepare and upload end of term student evaluations for online and graduate courses using CourseEval software.and#149;Communicate with academic departments to ensure that the evaluation process complies with Faculty Senate Guidelines.and#149;Administer a satisfaction survey for distance education students every term.and#149;Analyze survey feedback and provide results to the Office of Distance Education for utilization in program planning.and#149;Analyze online student outcomes for reporting/planning purposes.and#149;Collect, arrange and maintain DE enrollment data from the Office of Institutional Effectiveness.and#149;Work with academic departments, DoIT, and DE to coordinate the scheduling of Interactive Video (ITV) classrooms.and#149;Train and supervise contracted professional technicians who support ITV classrooms off-campus.and#149;Train faculty in the use of ITV equipment.and#149;Check and trouble-shoot DE computers and other electronic equipment for performance readiness.and#149;Oversee institutional test proctoring for online students on- and off-campus.and#149;Research technology trends, evaluate their appropriateness for UNCP, and make recommendations.and#149;Maintain DE Websiteand#149;Create dashboards for showcasing DE statistical and data profiles.and#149;Serve as point of contact for approved software and hardware vendors.and#149;Other duties as assigned.Job RequirementsMinimum Training and Experience Requirements: Associate's degree in Computer Information Technology, computer Technology Integration, Networking Technology, or related area and one year of experience in the information technology field related to the position's role; or Bachelor's degree from an appropriately accredited institution and one year experience in the information technology field related to the position's role; or Bachelor's degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience. Journey level required an additional one year of experience. Advanced level requires an additional two years of experience. Management Preferences: Preferred four-year degree in CIS, ICS, Ed. Tech, Media/Communications or closely related degree with three to five years related technology experience.The technology support analyst position at UNC Pembroke requires a proactive individual, who will:and#149;Work collegially and collaboratively across units;and#149;Pay attention to detail and work patiently with students, staff and faculty who may have limited technology skills;and#149;Understand eLearning and Networking technologies;and#149;Ability and determination to learn new technologies in a fast-growing DE field;and#149;Work flexible hours to support evening classes. Special Instructions to Applicants: The Hiring Official requests that a cover letter and detailed resume with the names and contact information for three professional references be attached. All applicants are required to complete an online SPA application with detailed employment and education information. PLEASE NOTE that a resume will not take the place of detailed information on the SPA application. This position is subject to the successful completion of an employment background check. An employment background check includes a criminal backgrou