Reference # : 14-01320 Title : Business Analyst
Location : Bloomington, MN
Position Type : Contract
Experience Level : 5 Years Start Date / End Date : 05/22/2014 / 12/31/2014
Description
POSITION PURPOSE;
The role of the Business Analyst is to bring together the needs of the Marketing and Sales staff and the technical resources of the Marketing and Sales Systems team. By working with people, processes and technology, the Business Analyst improves the effectiveness and quality of information systems, data reporting and business processes. Responsibilities in this position range from business process analysis to software requirement specification and quality assurance testing. Important skills for this position include a strong understanding technical project management, the ability to work with a wide range of customers (within and outside of the Marketing and Sales departments), and a strong understanding of the software development life cycle.
ACCOUNTABILITIES:(Key roles, responsibilities & functions for this position)
* Provide front-line support for all Marketing and Sales Systems team applications, including answering end-user questions and documenting system defects and enhancement requests.
* Analyze application defects and enhancement requests to identify specific business requirements and processes, and identify any implications to business processes or systems as a result of the application correction or enhancement.
* Provide project management for team projects.
* Coordinate and facilitate end-user task forces to determine business requirements of major enhancements to team applications.
* Participate in corporate committees to gather and communicate any information needed for maintaining and enhancing team applications.
* Provide quality assurance testing for team applications.
* Provide system specification and business process documentation for team applications.
* Communicate changes to systems or processes to end-users.
* Train, or assist other trainers, on team applications.
* Provide ad-hoc reporting to staff and management as requested.
REQUIRED QUALIFICATIONS:(Minimum qualifications needed for this position)
* Four year college degree in related field (i.e., computer science, management information systems, insurance, training) or 5 years work experience in related field.
* Five years experience in business systems training and support.
* Experience working within the software development life cycle.
* Experience with Microsoft Office products-Word, Excel, Access, Project.
* Ability to work with non-technical Marketing and Sales department staff to determine requirements and recommend solutions to business computing needs.
* Excellent customer service skills.
* Strong time management, organization and prioritizing skills.
* Demonstrated written and oral communications skills.
* Demonstrated interpersonal communication skills.
PREFERRED QUALIFICATIONS:
* Experience in the healthcare insurance industry.
* Experience with relational database reporting and queries.
* Experience in Project Management.