About Us
- Since 1942 Daimler Trucks North America LLC (DTNA) has profoundly altered the face of North American highways. DTNA and its affiliate, Detroit Diesel Corporation (DDC), constitute the largest and most diverse company in the North American commercial vehicle market. Our DTNA family includes the iconic heavy- and medium-duty vehicle brands Freightliner Trucks, Western Star Trucks, and Thomas Built Buses. We also manufacture Freightliner Custom Chassis, Axle Alliance axles and components, and Detroit- engines to ensure a quality product, through and through. Our state-of-the-art Detroit Diesel Remanufacturing (DDR) facilities breathe new life into salvaged engines and components, restoring them to their original condition and functionality and supporting our mission of environmental sustainability. Daimler Trucks North America offers challenging and rewarding careers at its locations across North America in diverse business and technical fields. If you crave international experience, DTNA's parent company, Daimler AG, provides opportunities for overseas placements and travel.
Daimler Trucks North America - Where great people do great things!
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Job Functions
- Develop technical capabilities in dealer service departments by conducting or arranging for individual and group training to provide technical knowledge and knowledge of maintenance and repair methods. Encourage and initiate dealer and customer participation in maintenance, repair, and truck operation training programs.Assist dealers with customer sales contacts by providing the service information and maintenance advantages of products.Analyze field product failure information and provide feedback to headquarters staff to assist in corrective action and product improvements in the areas of product liability, truck serviceability, reliability, and general customer satisfaction. Assist in resolving product liability cases as requested by the Product Liability group. Investigate and report accident information as requested by the Product Liability group.Administer warranty policy expenditures within the district. Provide consistent, equitable decisions regarding expenditures. Ensure that decisions comply with company policies and result in customer and dealer understanding. Promote and monitor the efficient and consistent operations of standard warranty and service repair programs within the district. Provide training to assist dealership staff in understanding warranty policies and procedures. Supervise field modification, fleet modification, and recall programs within the district. Monitor the accuracy, cost effectiveness, and general rate of progress of technical workmanship performed by dealership service personnel.Ensure that dealership service facilities meet company standards and they have the capability to provide technical service consistent with customer expectations and consistent with company image. Periodically visit and inspect dealer service facilities within the district to assess adequacy and quality.Consult with Dealership Service Manager and/or dealer principal concerning service facility layout, tooling, personnel and procedures. Provide guidance to Dealer Service development in the acquisition of service equipment. Assist dealership service staff in investigating and solving product service problems by providing expert technical advice.-
Basic Qualifications
- Bachelor?s degree with 2 years of related experience; OR an Associate?s degree with 4 years related experience; OR 8 years of related Daimler experience AND 1 year group leader / project lead / mentoring experience required.-
Additional Information
- ***Regional Office is Overland Park, KS. The posting covers Missouri & Kansas Area.***Final candidate must successfully complete a pre-employment drug screen and criminal background check.Daimler Trucks North America and Detroit Diesel Corporation provide equal employment opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups.