Role
An excellent opportunity has arisen to join our expanding team within Autodesk Consulting division for Autodesk. This key contributor will serve as the primary point of contact with Account Executives in the AEC/ENI sales teams in their assigned solution verticals to drive the successful adoption and broad use of Autodesk technologies within a select group of named customers. Activities will include working alongside the business team by identifying customer business issues, strategy implementation and planning and defining appropriate business/technical solutions, engagement management, account development as well as technology evangelizing, and business consulting. Additional activities will include working with consulting delivery teams to create detailed project scope documentation, and developing project schedules and pricing. This Autodesk Consulting role is mainly focused in Northern Europe therefore there will be some elements of travel. Acts as primary liaison between Autodesk Consulting and the Account Executives in the AEC/ENI sales team for a select number of named accounts
• Develops and enhances techniques and methodologies to drive business process change broadly within AEC/ENI customers to take full advantage of Autodesk technologies
• Develops and maintains close relationships with senior (C level) management within a select group of named accounts.
• Assists Account Executives and Consulting Managers creating strategic account plans, maintaining relationships with key customers and identifying their problems from a technical perspective.
• Translates customer business/technical challenges into business solutions based on Autodesk products, augmented with 3rd-party technology as required.
• Oversees the consulting services engagement process from proposal through delivery, including identifying and ensuring delivery and adoption risks are managed.
• Develops or contributes to development of Proposals/RFP Responses, Task Orders, Statements/Scopes of Work, and other contract documents for a select group of named accounts.
• Provides education and evangelizes services offerings both internally to the AEC/ENI sales team and externally to the AEC/ENI market space - especially within the assigned group of named accounts.
• Develops and maintains a strategic technology implementation plan with a select group of named accounts, and ensures the successful and broad adoption of Autodesk solutions to drive the success of those named customers.
Requirements
• Experience within a high technology consulting services or from a multinational organization combined with deep domain/market expertise in one or more of manufacturing, engineering, construction, facilities management, modelling, simulation, training, and/or building information modelling
• OR several years senior management experience within a manufacturing/engineering company.
• Fluency in English. Any Asian local language would be a plus.
• Track record of success in defining and driving successful adoption of new technologies.
• Experience with various go-to-market models involving System Integrators, and demonstrated ability to manage strategic partner relationships involving many diverse parties and personalities.
• General understanding of software development lifecycles and how they are applied in a consulting services organization.
• Demonstrated expertise in understanding customer requirements and proposing solutions, including development of work breakdown structures and work effort estimates.
• Ability to assess feasibility and costs of client requests.
• Excellent oral and written communication skills and the ability to persuasively articulate services offerings. Strong technical writing and reporting skills with the ability to influence values to customers.
• Excellent problem solving and negotiating skills.
• Ability to work in a fast-paced, unstructured, highly-matrixed, and entrepreneurial "start-up" environment, requiring superior skills in critical thinking, influencing, and managing multiple priorities under tight deadlines.
• Ability to travel up to 50%.
• Degree qualification or equivalent within an accredited institution in i.e. Engineering,
Furthermore, you are a good analyst, work goal-oriented, and you like to take on initiative and responsibility. You do not mind working on multiple projects at a time nevertheless meeting deadlines. You are able to act self dependently while you also appreciate communicating and working in a team even with remote and international team members.
**Title:** *Customer Success Manager*
**Location:** *Singapore-Singapore-Singapore*
**Requisition ID:** *15WD18375*