SMO\-Delivery Manager 1
## **Job Overview**
**Company:** TEKsystems
**Location:** Dallas, Texas
**Category:** Applications
**Rate:** 90000 to 115000 per Year
**Job Type:** Direct Hire
**Posting ID:** 3455409
**Posting Date:** 12/27/2015
## Job Description:
General Description:
The Delivery Manager I \(DM I\) position is a leadership position in the organization in which the individual is responsible for managing one or more projects/project teams/programs at a time\. The Delivery Manager I provides delivery assurance of application services for clients through a range of internal and external functions in the following areas: Solution Delivery, Account Management, Service Design Maintenance and Management responsibilities\. This role may require up to 50% travel\. The postion of Delivery Manager I is distinguished from more senior Delivery Manager positions by the nature of the engagements or programs involved\. As the first level of Delivery Manager position, a DM I is expected to have the experience and background to perform all the duties described below for engagements that are focused on resource management, on\-boarding, customer interaction, and other the other key aspects of resource\-based managed services\. For a DM I, these engagements will typically be delivered in North America at the customer location\. They are not expected to have the skills required for complex deliverable\-based, fully outsourced, or extremely large scale engagements or programs\.
Essential Job Duties and Responsibilities:
Solution Delivery
\* Gain a clear understanding of customers' business requirements and their technical requirements\.
\* Understand and support the approach and solution design proposed by collaborating with customers and stakeholders to manage their expectations and resolve business issues in a timely manner\.
\* Facilitate internal communication and assembling a solution delivery team for new engagements\.
\* Consolidate project status and budget information across project portfolio\.
\* Ensure escalation procedures are documented and communicated to client, consultants, and managers\.
\* Implement knowledge management strategy and communicate process and procedures\.
\* Perform issue management and facilitate issue resolution with proper notification to all affected parties\.
\* Identify and coordinate the change control process\.
Account Management
\* Perform periodic customer, project, and solution "health checks" with client project teams\.
\* Ensure customer reference\-ability and support on\-going relationships\.
\* Define and implement a Communication Plan that meets project and customer expectations\.
\* Support the development and execution of an Account Strategy in collaboration with internal stakeholders\.
Management Responsibilities
\* Understand and manage customer requirements \(resource management and environmental factors\) to ensure contract compliance and customer satisfaction\.
\* Ensure engagement methodology is followed by team from opportunity assessment to project closeout\.
\* Financial and contractual responsibility for engagement profitability\.
\* Maintain awareness for additional business opportunities and support pursuit of future business through quality results and escalation to internal stakeholders when additional business opportunities may present themselves\.
\* Ensure Service Management Office project management methodology is followed on all client engagements\.
\* Mentor, manage and develop project team members\.
\* Conduct annual reviews and provide feedback throughout the year on employee performance where required\.
\* Ensure Human Resources policies and procedures are communicated and executed according to internal and consultant HR policies\.
Required Education and/or Experience:
\* Bachelors Degree or equivalent, relevant experience
\* 5\+ years experience in information technology and/or professional services\.
\* 2\+ years in IT service management/project management providing project management and daily operational oversight within a professional services delivery environment or equivalent, relevant experience in managing resources in appropriate environment\.
\* Experience managing, delivering and administrating client professional services agreements including the change management process\.
\* IT Experience: Delivery Lead, Junior Delivery Manager, Project Manager, Business Analyst, Development, or other IT experience\.
\* Sufficient understanding of Services Outsourcing, PMI PMBOK\. PMP, IAOP \(Outsourcing Professional\), or other relevant certification a plus\.
Requisite Abilities and/or Skills:
\* Excellent oral and written communication skills \(English language\), analysis and problem solving skills as well as excellent time management and organizational skills\.
\* Superior people and personnel management skills\.
### Required Skills for SMO\-Delivery Manager 1:
This is a great opportunity and if you have any interest in hearing more of the details please apply\!
## Why Work for TEKsystems
With 6,000 clients and over 80,000 consultants deployed annually, we offer our IT consultants a bigger network and better opportunities\. Through our proprietary Consultant Placement Process , we also provide personalized career services, placing you in the positions you want and keeping you consistently employed in roles that advance your career\.
## About TEKsystems
Join TEKsystems®and get your career on the fast track\. As the leading IT staffing , talent management and services company, we are passionate about deploying high\-caliber IT expertise\. To satisfy our constant need for expertise, we actively seek talented technical professionals with all levels of applications, network and IT support skills\. TEKsystems knows that every professional has different needs, so we'll work together to determine a suitable benefits package\. We offer options to our technical professionals that could include: a health plan, 401k, provisions for vacation and holiday pay, and technical and professional training\. With a foundation as the nation's largest IT staffing firm, we've become a billion\-dollar services company by blending superior client service with an unrivaled ability to source and manage talent to precise specifications, resulting in successful technology executions\. Allegis Group and its subsidiaries are equal opportunity employers\. M/F/D/V