Director, Program Management – Operations
Job ID #:8826 Location:US-WA-Bellevue
Functional Area:Technology-R&D Department:Product Management & Strategy
Position Type:US Full Time Education Required:Bachelors Degree
Experience Required:5 - 7 Years Relocation Provided:
Concur (NASDAQ: CNQR) is a leading provider of integrated travel and expense management solutions. Concur s easy-to-use cloud-based and mobile solutions help companies and their employees control costs and save time. Concur Connect is the platform that enables the entire travel and expense ecosystem of customers, suppliers and solution partners to access and extend Concur s T&E cloud. Concur is trusted by thousands of companies in more than 100 countries and reaches millions of employees worldwide.
*This individual will be responsible for assisting in managing the global operations for Concurs Product & Technology organization. This organization is comprised of the product management, development, IT, and hosting operations for Concurs entire suite of products and platform innovations. You will be responsible for driving high-level programs and delivering diverse projects across the organization that will enable teams to function at maximum efficiency while allowing executive leadership insight into the strategic health of the business.
The program manager is responsible for planning, designing, managing and implementing all necessary activities to manage the successful execution of projects. Typically these projects will span multiple months or quarters, and will require coordination between multiple departments and business units. Responsibilities for assigned projects include managing and creating project plans, assembling cross functional teams, managing scope, and actively managing resources, costs, quality and risk.
This position provides exposure to the senior most decision makers in the organization, and the opportunity to establish relationships with people across the entire company. You must demonstrate the ability to become a future leader and be successful in a fluid, agile, and team-oriented environment. In addition, you must excel in all areas of business analysis, problem solving, executive communication and consensus building.
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*Responsibilities:*
* Assist with the development of the business cadence (rhythm) for Concurs Global Product & Technology organization; mapping to company wide strategy, finance/marketing, people, employee, and other corporate cadences.
* Facilitate the development of strategic planning cycles that give the product & development leadership team a framework to ensure alignment on product strategy aligned with agile development methodologies, including establishing and tracking organization accountabilities.
* Drive the monthly Agile Team Reviews, working cross functionally with scrum teams across the organization, continuously iterating on the program, improving the effectiveness of the development teams while providing executives insight into performance and obstacle requiring their attention.
* Assist in the ongoing development and execution of the Quarterly Business Reviews, helping traffic inbound requirements of field teams and coordinating the development of the product team responses while developing metric based business insights to aid in executive data driven decision making.
* Develop a comprehensive plan & infrastructure increasing organizational productivity, visibility while enabling the team to scale and focus on key strategic initiatives including:
o Create and maintain a usable and sustainable portal based on business and audience need
o Develop and deliver monthly/quarterly business review templates and content
o Construct the operations knowledge share file repository and maintain organization wide email alias for executive communication.
o Assist in the development and execution of an ongoing communication plan: focusing on organizational agile transformation and cultural value solidification
* Manage special cross organization integration projects supplying critical data points, coordinating independent work streams while preserving operational effectiveness.
* Partner with stakeholders to help effectively communicate the product and company strategy and strategic priorities across the company.
* Drive company wide communications to effectively mobilize the mission/strategy and support the culture.
* Partner with the finance teams to identify, maintain and present insightful periodic summaries of key financial and operational metrics for the executive team to drive timely decision making.
* Assist with the organization of leadership meetings, tracking actions, ensuring timely representation of business rhythm related tasks ( e.g. people/talent etc.) ensuring the leadership agenda is enabled via tight and effective sessions.
* Channel incoming inquiries and requests of the executive by internal and external stakeholders to appropriate resolution
* Collaborate with business partners (Finance, Marketing, Sales, HR) on key commitments and accountabilities; able to act as a liaison between the business partners and leadership teams.
* Independently manage high stakes cross-functional initiatives as required by the executive leadership team
Position Requirements
*Qualifications:*
* Cross-group coordination across a wide range of management levels and functional disciplines.
* Program management experiences and proven examples of driving projects, solution, or deliverables to closure
* Strong cross-group collaboration skills with ability to build strong partnerships across organizational lines
* Strong communication skills and ability to provide thought leadership across varied stakeholders, including executive presence
* Ability to clearly prioritize critical decisions and effectively manage complex follow up activities
* Ability to deal with ambiguity, navigate through uncertain situations and quickly adapt to change.
* Strong analytical and problem-solving skills, with agility to ramp quickly across diverse product management & development ecosystem.
* Ability to influence key decision makers outside the direct management chain as well as strong interpersonal, and conflict resolution skills.
* Excellent written & verbal communication skills, including ability to translate executive insight into content, create slide or written presentations.
* Results-oriented, self-motivated, and self-directed - requiring minimal supervision for successful assignment completion and execution of commitments.
* Detail-oriented & thorough, with ability to think big picture and understand the key trends and levers that drive the business.
* Creativity in solving problems and generating innovative solutions.
* Internal and external negotiations experience with ability to work across organizational boundaries to build organizational alignment.
* Strong project management skills: ability to drive multiple high profile projects forward, effective leverage of all resources to drive results, ability to create excellent processes.
* Superior analytical skills to solve and crisply articulate complex business issues to busy, fast-paced executive leadership.
* Demonstrated top performance in prior roles, with increasing levels of responsibility and independence.
* Distinctive problem solving and analysis skills, combined with impeccable business judgment and ability to effectively communicate with senior management team.
* Flexibility in a fast paced, ever-changing and innovative environment.
*Education, Experience & Training required:*
* Bachelor s degree and 5+ years of information technology related project management experience
* Project management certification is desirable.
*EEO:*
Concur is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, protected veteran status, disability status, or any other characteristics protected by federal, state or local law. We are committed to hiring and valuing a global diverse work team.
Concur is a dynamic, growing and fast-paced organization. As such, successful employees are able to work in a fast-paced environment, managing multiple priorities often times under tight deadlines. This typically requires working a 40+ hour work week to accomplish performance objectives. With that, Concur offers flexibility as to the specific working hours that may be required or available depending on your role.
Concur is a SaaS company. Employees must be technically savvy with the ability to use the computer/keyboard and telephone to conduct business. The ability to creatively problem solve to our core value of Leadership through innovation in everything we do . Many positions within Concur are customer facing so written, verbal and interpersonal communications skills are required for a majority of opportunities with Concur.
Confidentiality and our core value Personal and corporate integrity are critical components being that Concur is a publicly traded company and working towards building a great, enduring company.
*E-Verify:*
Concur participates inE-Verifyto confirm work authorization.
*LI-JH1 IND123
We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.