Job Title: Commercial Transportation Supervisor- Denver International Airport
Closing Date/Time: Sun. 05/10/15 11:59 PM Mountain Time
Salary: $44,431.00 - $71,090.00 Annually
Job Type: Unlimited Regular
Location: Denver International Airport, 8500 Pena Blvd., Denver, CO 80249, Colorado
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Job Description Benefits Supplemental Questions
Denver International Airportis seeking a Commercial Transportation Supervisorto join theLandside Services / Ground Transportation leadership team.
This is an excellent opportunity for a true leader who thrives in a fast-paced, high-volume, customer focused environment. We are looking for a highly motivated individual who possesses superb communication, interpersonal, and multi-tasking skills; and who enjoys the challenges of resolving customer conflicts while maintaining a positive attitude and integrity.
In this role you will lead employees in ground transportation, to ensure the highest level of customer service within a regulatory compliance environment. In collaboration withinternal and external entities, peer supervisors, and other airport sections you will ensure the safe and efficient flow of people using ground transportation and lost & found services. Other duties include: monitoring contract compliance for the curb management contract; providing airport passengers, airport partners and employees with assistance on the availability of ground transportation options and lost and found services; and inspecting airport facilities.
Denver International Airport (DEN) is more than a world class airport; it's a complex enterprise that generates over $800MM in annual operating and non-operating revenues from a wide variety of sources. DIA is the 5th-busiest airport in the United States. We offer an extraordinary opportunity as the scale of our operation spans 53 square miles, we serve 53 million annual passengers, and operate North America's longest commercial runway at 16,000 feet. Additionally, we are well under construction on a substantial project that includes a major hotel and commuter-rail station, and recently completed construction on 5 new gates. As the nation's newest major commercial airport and with the combined assets of good geographic location and large physical size, we have the capacity to double in size and are well-positioned for future growth as the portal for the Rocky Mountain Region and a key link for products and people throughout the world. DEN is one of the busiest hubs in the world and is the primary economic engine of the state of Colorado, generating more than $26 billion in annual economic impact.
The core values of the organization are transparency, collaboration, mutual respect and support, inclusivity, integrity, trust and organizational excellence. Successful candidates must demonstrate that these are the core operating principles upon which they have based their career.
Job Responsibilities:
* Provides leadership and supervises the work of Landside employees engaged in providing excellent customer service by developing and modifying work plans, and procedures; determining work priorities, providing instructions, assisting with difficult assignments; and developing work schedules for adequate staff coverage.
* Coaches, mentors, and challenges staff. Champions continuous improvement, including devising new strategies and new opportunities. Ensures staff is sufficiently knowledgeable and dynamic regarding customer service protocols. Leads staff development initiatives that include training, individual development and succession planning. Establishes performance expectations and standards for all levels of employees to achieve or exceed performance metrics and to prepare them for the future.
* Supervises staff while working both indoors and outdoors.
* Resolves problems encountered during daily operations and determines appropriate solutions; informs staff of relevant business issues and their impact on the organization.
* Coaches, mentors and develops employees; encourages innovation, collaboration, promotes teamwork, and regular communication.
* Formally evaluates the work of employees and provides reward and recognition for proper and efficient performance.
* Develops performance enhancement plans as needed; documents performance, and provides feedback; documents causes for disciplinary action, initiates letters of reprimand, and makes formal recommendations for disciplinary action if necessary.
* Responds to formal and informal employee grievances and prepares written responses.
* Participates in planning and managing budget systems; prepares and presents budget recommendations to higher management; adjusts work plans/activities as a result of budget changes.
* Acts as liaison with contractors responsible for ground transportation curb coordination. Attends regular meetings with contractor to facilitate communication that identifies and resolves operational issues.
* Represents organization at the Emergency Operations Center (EOC) during airport incidents and emergencies that require coordination of efforts by the entire airport.
* Researches, compiles facts, and makes recommendations for items purchased by the organization, requisitions materials, supplies, and replacement parts. Monitors inventory of materials and supplies and assists with surplus of equipment and furniture.
Qualifications:
Education Requirement:
* Graduation from high school or possession of GED certificate.Experience Requirement:
* Three (3) years of experience in one or more of the following areas:
*
Monitoring compliance and enforcing policies to ensure safety and efficient flow of people;
* Working in transportation/parking operations;
* Providing a high level of customer service.Preferred Qualifications:
* Bachelor's degree
* Previous supervisory/managerial experience.
* Experience working in a compliance/enforcement environment.
* Excellent communication, leadership, networking, conflict resolution, and interpersonal skills.
* Experience working in a fast-paced, high-volume environment.Education/Experience Equivalency:
* A combination of appropriate education and experience may be substituted for education and experience requirement.Licensure and/or Certification:
* Completion of a supervisory training course prior to completion of the probationary period.
* Possession of a valid Driver’s License at the time of application.
Additional Information:
The City and County of Denver values leadership that influences the commitment, ability and willingness of employees to provide quality service to the citizens of Denver.
* PLEASE NOTE:You will no longer receive communications via e-mail or regular mail regarding your application status. Please check your status throughout your application process by clicking
* HERE.
* FBI Criminal Background Check required: an FBI criminal background check is required for all positions at DIA. Employees are also required to report any felony conviction and/or moving violations to maintain this clearance / be eligible for continued employment. A pre-employment drug test will be required and a physical may be required, by position.
* Shift Work / Snow Duties / Emergency Incidents: Mandatory extended/additional shifts can be required. Additionally, this position may be required to work mandatory snow duties which vary and can include nights, weekends and holidays.
We offer a competitive benefits package including:
* Medical, Dental & Vision Plans (multiple programs)
* Paid Time Off (combined vacation/sick leave)
* Paid Holidays
* Retirement (Pension Plan & 457 Deferred Comp Plan)
* Flex Spending Account
* RTD Discounts
* Parking Flex Cash
* Life Insurance; Short-term and Long-term Disability Insurance
* Flex Time
* Domestic Partner Programs
* Wellness Center & Classes
* Education & Training Classes
Learn more about our benefits on our website at: www.denvergov.orgor by clickinghere.
Classification Title: Landside Service Supervisor [CN1944]
Pay Grade: 807-N
Agency: Denver International Airport (DIA)
To Apply: Please select the apply button at the top of this posting / visit: www.denvergov.org/jobs
Testing: Scored Supplemental Questions / Written Test
Background Check/Drug Testing: Candidates mustpass a criminal background check, 10 year employment verification and education verification. Additional checks such as credit and drug testing may be required. DIA requires a FBI criminal background check.
Probationary Period:The successful candidate will be required to complete a minimum six month probationary period (benefits will be active during this time) prior to attaining Career Status with the City and County of Denver.
Recruiter: CT
DIA website: www.flydenver.com
City & County of Denver website: www.denvergov.org
Living in Denver - Metro Denver website:www.metrodenver.org/living-here
Living in Denver - Chamber of Commerce website: www.denverchamber.org/Page/livework