Talent Acquisition Practice Leader (01BIN)
Englewood, Colorado, United States US
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*Talent Acquisition Practice Leader*
Attract, develop & engage a world-class workforce
*Position Summary:*
The Corporate Talent Acquisition Practice Leader is a senior recruitment practitioner and a contributing member of the Enterprise & Professional Services TA Team. This Recruitment professional will support a key functional business unit within TeleTech. Under general direction, the Talent Acquisition Practice Leader interacts with all levels of the organization for purposes of sourcing and recruiting corporate employees. The primary functions of this role include internal and external client management, candidate sourcing, process and system management. This includes performing staff support activities to develop, implement, and administer employee recruitment policies, procedures, and programs.
*Position Duties & Responsibilities: *
• The Talent Acquisition Practice Leader is responsible for setting and executing the recruitment strategy for a specific business unit.
• This is a key role that requires a responsive, strategic and client-facing individual who will be viewed by their clients as a trusted advisor to facilitate the attraction, selection and retention of top talent for their organizations.
• The Talent Acquisition Practice Leader has accountability for ensuring the overall service delivery in defining and fulfilling the recruitment requirements for one or more global functional client groups. She/he will collaborate closely with their counterparts in the global TA teams to deliver results for these clients. In this role the Talent Acquisition Practice Leader partners closely with the client organizations to review and define resourcing needs, identify/source talent, facilitate/coordinate interview processes, and administer negotiation/offer/post-offer candidate experience.
*This role will also include accountability for:*
• Developing a clear understanding of what "top talent" looks like for the business area they support - working with the hiring leadership to develop compelling employee value propositions and sourcing strategies for all openings.
• Coaching and partnering with counterparts in Global TA (both on and offshore) to ensure a high quality talent pipeline is developed and that reporting technology and tools are optimally utilized.
• Reviewing and qualifying the candidate flow, presenting high quality candidate slates to hiring executives.
• Ensuring a robust experience for candidates/client service for hiring managers in keeping with TeleTech’s values.
*The following are the principal criteria for the ideal candidate:*
• Experience of working in a search firm or in-house strategic recruitment team.
• Track record of managing senior recruitment or search assignments at an agency or in-house recruitment function; experience of hiring executives or senior G&A staff.
• Ability to liaise successfully with key functional partners (HC, Compensation, Finance, Legal, etc.) to deliver successful recruitment outcomes in compliance with all relevant Company policy and statutory requirements.
• Ownership of job requirements from inception through delivery and on-boarding.
*Position Specifications:*
• BA/BS required or equivalent experience
• Recruitment experience 7+ years. Experience from a fast-paced, entrepreneurial environment (eg., consulting or technology) strongly preferred.
• Thorough knowledge of employment law, EEO, and Affirmative Action required
• Excellent independent sourcing skills
• Strong written, verbal and presentation skills
• Previous experience managing the recruiting process using an Applicant Tracking System (ATS)
• Demonstrated experience or ability to meet recruiting metrics/targets
• Ability to multi-task and work in a fast-pace, high-change environment
TeleTech, founded in 1982, is a leading global provider of analytics-driven, technology-enabled customer experience business solutions. TeleTech offers an integrated platform that combines consulting, technology, care and growth services to simplify and personalize interactions that build deep engagement between people and brands. This holistic, multichannel approach improves customer satisfaction, increases customer loyalty and drives long-term profitability and growth.
*Our capabilities include: *
• Consulting: Using proprietary methodologies, we help you understand the economic value of an exceptional customer experience and build the roadmap to deliver it.
• Technology: Technology has the power to give your customers what they want, a seamless experience. We provide the tools and best practices to deliver it anytime, anywhere and on any device.
• Care Services: Every time a customer interacts with your company it is an opportunity to build long-term value and enhance your brand. We bring the people, processes and technology together to make sure you do.
• Growth Services: Engagement is the path to revenue growth. We guide the way with analytics, technology and sales acumen.
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/TeleTech requires all employees hired in the United States to successfully pass a background check as a condition of employment. TeleTech is an Equal Opportunity Employer./
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