## Inside Account Manager
**Department:** Sales
**Location:** Prior Lake, MN
The Inside Account Manager \(IAM\) for Systems Maintenance Services \(SMS\) is responsible for growing revenue \(and signing\) in assigned portfolio of business, by leveraging expertise in the accounts and growing trusted client relationships\.
The IAM will be responsible for the entire sales cycle, from identification and development of required SMS services and or hardware acquisition to client acceptance of the SMS proposal\. This will include building a pipeline of opportunities in the assigned accounts, leading \(guiding\) solution teams, managing the selling process and successfully closing the deal for profitable SMS business\. The individual will be expected to work closely with various silos within SMS to develop and drive services offerings to build portfolio pipeline\. The IAM will require a deep understanding of customer, market needs, and SMS offerings/strengths in order to build proactive solutions\. The individual will be expected to own the overall process from conceptualization to execution, including working with field resources for onsite meetings if required to validate opportunities\.
**Responsibilities include:**
+ Managing customer service functions for assigned clients including contract administration, environment growth, retention, and revenue analysis
+ Initiate sales and marketing activities\. Responds to RFP’s for new business development and implements regional marketing strategies, plans and goals
+ Facilitates remote client meetings, including meeting agenda preparation, report generation, and follow\-up
+ Maintains communications and effective working relationships with clients, and responds to all requests from clients
+ Oversees inside SMS systems, policies, and procedures to ensure operations are in compliance with client needs, new developments, and reporting requirements
+ Consistently contribute to meeting/exceeding established client retention goals
+ Perform and prioritize service functions on assigned accounts which meet/exceed SMS Best Practices workflow with a minimum of supervision from field sales representative or direct manager
+ Is a reliable contributor to the organization as well as a consistent performer with a positive work ethic and continuous pursuit of professional development
+ Works with team members by providing frequent opportunities for them to learn and grow, being instrumental in leading this business unit to top performance
+ Build and maintain positive relationships with inside and external clients\.
**Experience and Skills:**
**Essential Skills:**
+ Consultative client relationship and management skills
+ Highly developed organizational, planning, management and communication skills
+ Ability to work effectively with all levels of the organization, and the ability to set and meet deadlines
+ Ability to influence and sell to the client and build strong cross functional relationships
+ Ability to manage multiple priorities across multiple clients simultaneously
+ Proficient experience with Microsoft Outlook, Word, Excel, Sales Force\.com, and PowerPoint are required\.
**Required Experience:**
+ Solid track record of customer management experience within an applicable high tech or IT services environment preferred
+ Demonstrated ability to effectively manage a Book of Business in a fast\-paced service delivery organization
+ Strong leadership, strategic planning and decision\-making skills
+ Experienced as an active participant in the pre\-sales process from sales calls through proposals, and capable of providing alternative solutions to customers when necessary
+ Excellent verbal and written communication skills with the ability to communicate the SMS technical portfolio of solutions at most levels
+ Excellent customer focus and client relationship management skills
+ Strong project and people management experience
+ Experience acting as the operations resource as well as the trusted advisor for the client base\.
Systems Maintenance Services is an Equal Opportunity Affirmative Action employer and is subject to federal regulations pertaining to employment\. Systems Maintenance Services does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non\-discrimination in employment in every location in which the Company has facilities\. Systems Maintenance Services also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act \(ADA\) and any other state or local laws\.