Budding Service Management App Mhelpdesk Hits 5K Customers
Mhelpdesk is
fielding a message to small businesses: help us help you. Headaches can
ensue when businesses use separate applications to manage the daunting
inflow and outflow of service tickets, scheduling and billing. With
little to no communication between those applications, a lot can fall
through the cracks. That’s where Mhelpdesk is aiming to make a
difference. Mhelpdesk merges those functions into a single unified
application that it hopes will attract businesses with its simplicity
and functionality.
Founded by Vincent Wong, Khoa Ho, and Ryan Shank, Mhelpdesk was
originally envisioned as a “help desk” app for closing tickets for IT
departments. That direction quickly changed when Wong realized
businesses as a whole needed a better way to bridge the gap between
service tickets and billing.
There are two reasons why Mhelpdesk is staking its claim to become
the de facto service management application of choice. The first one is
simplicity. “Our software requires no training, setup, or handholding,”
says Shank. Its software is easily accessible on both desktop and mobile
app platforms (iOS and Android). Mhelpdesk also claims that most of its
users got things up and running within a day, surely a boon for more
tech-adverse business owners.
The second reason is price. Mhelpdesk is based a freemium model which
allows users to signup for a free 30 day trial on their website, and
upgrade to a premium model with more features and capabilities if they
so desire. There are four separate tiers that range from “Lite” ($19 a
month) to “Gold” ($149 a month). Instead of paying for the licenses of
three separate “fragmented applications”, Mhelpdesk is banking that
businesses will aim to cut costs by paying for one application that does
all of the above.
Mhelpdesk was recently accepted into AOL’s very own Fishbowl Labs,
and looks to be on the rise. Here’s some user stats from Shank: “Over
5788 companies use Mhelpdesk to manage their service businesses. Of
those 5788+, over 1438 are paying customers. Since Jan 1, 2013 we’ve
processed over 44,820 service tickets and over $6.06 million dollars in
service billings.”
JADID TECH
