HEG is Europe’s largest privately owned hosting provider in Europe. Through its brand 123-reg, it is the largest domain registrar in the UK, registering over 3 million .co.uk and .uk domain names, and through its brand PlusServer, it is the second largest Managed Hosting Provider in Germany. With over 1000 employees globally, HEG helps small businesses and large enterprises make the most from the internet. HEG operates its own data centre facilities across Europe and the US and has more than 7 million domain names under management, servicing more than 1.7 million customers. This makes HEG one of Europe’s leading hosting providers of solutions for small and medium sized business.
We believe that great people make great companies, so we pro-actively recruit passionate and creative individuals to drive our business forward. You will be able to enjoy a fun and friendly working environment and a great benefits package.
We are currently hiring for an Online Community Manager to join our Nottingham team. Managing the social media function for our brands 123-Reg, Heart Internet and DomainMonster.com you will cover all channels including Twitter, Facebook, LinkedIn, YouTube and Google+. Your role will be to deliver social media strategy across our brands. You will focus on positive customer feedback and engagement, influencing our core target markets and generating positive while helping to dissolve negative feedback. Success will be measured by growth in follower and fan count as well as delivering traffic from the channel to our brand websites.
We are looking for a creative and resourceful individual who can think and act outside of the box. Our brands are market leading because we always put the customer at the heart of everything we do; as community manager you will facilitate this, building on our award winning portfolio of products and taking this to the next level.
What will you be doing?
Take overall responsibility to ensure support requests are responded to, and resolved in a timely manner, against benchmarks
Sharing appropriate content – both our own and 3rd parties – to engage key customer segments and position our brands appropriately
Support brand and product campaigns with social media
Devise and create Social-first campaigns to raise our brand profile and boost awareness and engagement
Seek and form relationships with influencers able to amplify our message
Produce monthly reports showing our performance by channel and how we are performing against the competition
Own the social media strategy for our brands and deliver it
Be able to train other colleagues on how to run each of our social media channels such that they can provide cover in your absence
What are we looking for?
Essential
2 years’ experience managing the social media presence for a medium to large organisation
Very active in social media
Understands how social media drives brand awareness and engagement
Ability to use and interpret data
Good written skills – needs to be tested
Confident communicators and presenter – verbally and written skills
Good attention to detail
Strong team player – able to influence others to achieve a common goal
Prepared to work out of hours if required
Experience of social media analytical and reporting tools such as Sprout / Tweet Deck / Klout / Social Bakers
Technically competent
Desirable
Active blogger
What do you get in return?
Fun and social working environment
Fast paced business with variety and scope to progress
Modern and relaxed working environment
Free snacks, drinks, on site café, awesome social events
Opportunity to learn and develop in an environment that encourages personal growth
£25k plus health, plus pension, 25 days annual leave, flexible working hours, free parking
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