(Toronto) May 14, 2010 — IntelliResponse Systems Inc., provider of the patented IntelliResponse Answer Suite that delivers “One Right Answer” across a variety of customer and student interaction channels, announced today that it has extended the reach of its multi-channel Answer Suite technology to include the Blackboard Learn™ platform.
This new IntelliResponse application now allows current and future customers in Higher Education to provide users with instant access to the IntelliResponse answer technology through a single‐sign-on within the Blackboard Learn platform. With this one‐click access, clients of both IntelliResponse and Blackboard Learn can easily provide “One Right Answer” to self-service questions.
IntelliResponse client Troy University will be the first school to adopt this new capability for its students and staff. Troy’s award-winning eCampus division provides its web-based courses via the Blackboard Learn platform.
“Given our long-standing history of helping Higher Education Institutions deliver answers to student questions, reduce strain on student administration centers and gain valuable voice of the student data, this integration is a natural extension of the value IntelliResponse provides to higher education institutions across North America,” said David Lloyd, President, IntelliResponse.
Founded in 1997 and headquartered in Washington, D.C., Blackboard Inc. is a global leader in enterprise technology and innovative solutions that improve the experience of millions of students and learners around the world every day. More than 20 million students, teachers, instructors, and administrators in 70 countries make up the Blackboard global community of practice.
“We were thrilled to hear that IntelliResponse was extending the reach of its multi-channel Answer Suite to include the Blackboard Learn platform,” said Ronnie Creel, eCampus Director of Educational Technology at Troy University. “We look forward to providing our users with the same innovative “One Right Answer” technology that we currently provide on our Troy e-Campus Web-Site.”
IntelliResponse’s patented question and answer technology delivers “One Right Answer” 24 hours a day, 7 days a week across a wide array of assisted and self-service customer interaction channels that include corporate and institutional web sites, mobile devices, customer service desktops and social media platforms.
The IntelliResponse Answer Suite goes beyond traditional search engine and FAQ solutions to provide a truly innovative experience based on the goal of delivering one right answer to questions, regardless of the many ways those questions may be asked.
About IntelliResponse Systems Inc.
IntelliResponse enhances the multi-channel customer service capabilities of hundreds of enterprise businesses and educational institutions. The company’s Answer Suite technology is an industry leading On Demand software platform that allows consumers on web sites and agents at contact centers to ask questions in natural language, and get one right answer - regardless of the hundreds of ways the question may be asked. With more than 200 live customer-facing implementations answering 60 million+ questions with One Right Answer, IntelliResponse is the gold standard in first line customer experience management.
Some of the world’s most recognized corporate brands and higher education institutions trust their customer experience management needs to IntelliResponse - including ING Direct, TD Canada Trust, Charter Communications, Computer Associates, Penn State University, The Ohio State University and Harvard University Extension School. For more information, visit www.intelliresponse.com.
Blackboard®, Blackboard Learn™, the Blackboard Alliance Program™, the Blackboard Developers Network™, and Blackboard Building Blocks™ are registered trademarks of Blackboard Inc. and are used with permission. All rights reserved.
Contact:
IntelliResponse
Mike Hennessy
VP Marketing
416-214-9337 Ext. 224
info@intelliresponse.com