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Technology has come a long way to enhance sales and marketing initiatives. From marketing automation tools, to customer relationship management (CRM) platforms, to predictive dialing solutions – the list goes on. And the results speak for themselves...

Today’s business environment can only be described as volatile and unpredictable. Changes take place so fast that they could make even the heads of the most seasoned businessmen and strategists turn. In order to adapt to these fast-paced changes, business...

Interactive Intelligence Group Inc., a global provider of software and services designed to improve the customer experience, is launching Interactive Intelligence PureCloud, a suite of cloud-based services for communications, collaboration and customer...

Lead generation for institutions of higher education has seen a shift in the way enrollment practices are conducted.  More schools today are beginning to dip their toe into the world of inbound marketing.  Traditionally, Colleges and Universities...

The Dialer Administrator is part of the Call Center Command Center team responsible for the overall call traffic control. The Dialer Administrator plays a key role in maintaining a consistent workload balancing outbound dialing with inbound traffic and...