It's NOT true. See the below update on INIS website:
Important Update for Re-entry visa applicants at Burgh Quay
7th January, 2015
It must be stressed that there is absolutely no need for anyone to queue outside the offices of the immigration services for re-entry visas.
In addition, the Immigration Service wish to again remind applicants to use the postal application service rather than having to attend in person. Even if applicants do decide to come to the office, where applications are being made on behalf of a family, it is not necessary for the entire family to turn up - one member of the family may present the necessary paperwork and receive the visas.
A major reform of the delivery of immigration services is underway including the transfer of registration functions from the Garda National Immigration Bureau to INIS. This presents opportunities to streamline both registration and visa re-entry services and INIS will be introducing an on-line services as part of this process. The introduction of on-line booking appointments will be prioritised with the aim of its introduction in the first quarter of 2015.
Statistics: Posted by CalvinKlien — Wed Jan 21, 2015 10:25 am