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To-Increase launches innius®. A powerful, business-ready solution for creating optimal business outcomes from industrial...
via to-increase

innius® delivers on the potential of the IoT, mobility, and the cloud to help companies increase the strategic value of machinery and equipment Veenendaal, Netherlands — August 3rd, 2016 — innius® helps companies produce the best possible business results...
Mobile Cyber Security News Weekly – Week of May 4, 2014
via mobileenterprisestrategies

Welcome to the Mobile Cyber Security News Weekly, our newest online newsletter. Mobile Cyber Security will focus on the most interesting news, articles and links related to mobile and cyber security, mobile malware, mobile application management, cyber...
The Princess Of Customer Service
via communicatebetterblog

This article was originally published on the ICMI blog on March 07, 2016. Click here to read the original. Exciting news! The Fantasyland help desk is growing. A position was just opened, and several of your favorite customer service pros have referred...
Software Trends for 2017
via tanzu.vmware

At Pivotal we see software from a number of angles. We help Fortune 100 companies like Ford, General Electric, and Liberty Mutual transition to becoming more software oriented, and we help startups like HelloGbye and ModCloth make their products and...
Friday Wrap #189: Facebook’s Workplace, Wells Fargo’s crisis plan, consumers’ cross-platform habits
via holtz

I extract items for the Friday Wrap from my link blog, which you’re welcome to follow. To make sure you never miss an issue, subscribe to my weekly email briefing. News Facebook’s Workplace arrives—In tests it was called Facebook at Work, but now that...

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ICMI – Call Center Training, Courses, Events, Programs, Certifications, Resources, and Consulting Solutions

ICMI is the leading provider of call center training, certification and events. Improve your customer service and team performance with ICMI's resources.
Call Center and Contact Center Resources

Find call center and contact center resources and insights through webinars, articles, and other valuable content from ICMI.