Company employees who spend a lot of the time on the road conduct business differently from those who stay glued in office workstations. The time window that their schedules usually peer through require of them to make quick but practical decisions out of the necessity to execute things fast while being mobile. Although mobile agent telecom devices like IP phones (whenever they are inside offices in rare occasions) and mobile devices (like smartphones, mobile phones, tablets and phablets) are usually made part of online system extension networks, they all enjoy the same kind of business VoIP that workstation employee telecom devices enjoy.

However, there are certain VoIP features and functionalities that serve mobile agents better in mobile situations since this kind of work situation could never compare to the one that workstation employees have. Indoor offices work under controlled environment conditions while mobile work situations would always be affected by the elements that working outdoors entails: Human and vehicular traffic, ambient noise, uncomfortable surroundings and other factors that prove unsuitable for people to perform paperwork properly.

Advantageous use

Mobile devices are capable of making people do serviceable virtual paperwork aside from their main function as correspondence tools. For the mobile agent to be efficient however, he/she needs to be mindful of the essential VoIP features that have been designed to make mobile work easier under any circumstance. Suffice it to say, any mobile agent could make advantageous use of their mobile devices and the business VoIP extended to them by being aware of the following features and functionalities:

Call forwarding. Most online phone services enable calls to get through to intended recipients via a professional call handling system created by its owner companies. RingCentral phone service providers (more info.), for example, enable mobile agents using smartphones to specify their personal numbers to PBX systems either as Find or Follow call forwarding numbers. This enables customers, contacts or coworkers dialing these agents using the company’s business numbers to reach the latter via their smartphones at times that they couldn’t be in workstations to attend to such calls.

Find numbers are those that the system shuffles through simultaneously like an agent’s home phone, desk phone or smartphone in the hope of finding the most accessible number to connect a customer call. A Follow number is a lone number specified by an agent to the system to herd all possible calls to him/her regardless of what business number has been used by the caller to get in touch.

Internet fax and voicemail. Mobile agents could compose or type out fax messages using their smartphones, tablets or phablets with the suitable apps and then send over these messages via Internet fax to as many recipients they wish to send. Doing so is possible wherever they might be since a cloud-based system negates physical distance and location. Voicemail inbox features also allow users to access calls they couldn’t attend to earlier so that they could get back to these callers as soon as they could. Smartphone voicemail play lists usually allow easy visual access to users by resembling musical play lists. Mobile agents could touch manage voicemail inboxes via controls like play, pause, skip, and fast forward while listening to voicemail messages play. Volume control could also be touch managed.

Call conferencing. Holding online meetings in lieu of face-to-face meetings prove to be practical options for mobile agents working in collaboration with their managers or workstation-based coworkers. Telecom systems allow call conferencing to take place once users dial certain numbers to make them capable of participating in call conferences. Reaching a consensus with less time becomes possible when making urgent decisions for teams and this is what call conferencing among remote coworkers affords people working in teams.


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