Hyken.com

Customer experience expert, Shep Hyken is the author of “Amaze Every Customer Every Time.” When you build credibility, trust and confidence with your customers, you build sales. Make great service central to your sales strategy. On Wednesday, June ...

For shoppers, the holiday season is stressful and exhausting. For retail store owners, it’s a chance to outshine the chains by offering superior customer service amid the chaos. So it’s critical to bring your customer service A game, even when you’re...

By Jamie Domenici of Salesforce Put yourself in the shoes of a small business owner. One of your greatest advantages is your ability to communicate with customers in a way that large corporations can’t. But all too often, your time is tied up in repetitive...

By Hansen Lieu Director of Product Marketing at SAP Is customer service the new marketing?  Is customer service “the heart of marketing?”  The answer is a resounding “Yes”, and the days of Don Draper marketing are over! Let me tell you a story.  A...

This post was originally published on this site FBR Staff Picks: Recommended Reading {{post_url} Ever wondered how Franchise Business Reviews’ staff stays inspired and motivated? Check out our latest list of great reads. Making Ideas Happen: Overcoming...