Lip balm brand EOS came under fire earlier this month after being sued by several customers who said they experienced bad reactions to the product.
Consumer Rachael Cronin brought a class action lawsuit against the brand, alleging that use of the lip balm led to "severe rashes, bleeding, blistering, cracking and loss of pigmentation" on her lips. (If you want to see the graphic photos to back these claims up, click here.)
After the lawsuit was filed, EOS released an official response saying they "firmly believe this lawsuit is without merit."
A photo posted by eos Products (official) (@eosproducts) on
Aug 28, 2014 at 1:23pm PDT
Now, the makers behind the celebrity-endorsed, cult-fave egg-shaped lip balm are saying the lawsuit has been resolved.
EOS released the following statement, shared with HuffPost Canada Style.
"We are pleased to announce that the class action lawsuit brought against eos earlier this month has been resolved. Our products are safe – and this settlement confirms that. Our lip balms are hypoallergenic, dermatologist tested, made with the highest quality ingredients, meet or exceed all safety and quality standards set by our industry and are validated by rigorous safety testing conducted by independent labs. We love our customers and their enjoyment of our products is our top priority. We thank them for their continued support."
Mark Geragos, the lawyer representing those who filed the suit, continued with the following statement, shared by EOS with HuffPost Canada Style:
"I am very pleased that we have been able to so quickly and amicably resolve the matter with eos lip balm products. This is a testament to eos being responsive to the concerns of their consumers. eos has demonstrated through data that their lip balms are hypoallergenic, and has provided a mechanism for individual instances to be resolved. eos makes great products and the company is doing the right thing by adding more information about their lip balm products on packaging so that buyers can make informed choices. We will be applying to the courts to close this case."
EOS says the ingredients in the product will not be changed, though it is unclear how the brand plans on adding "more information" to the packaging.
A photo posted by eos Products (official) (@eosproducts) on
Jan 5, 2016 at 10:30am PST
Despite the settlement, it seems as though customers are still experiencing issues with the product, with plenty of users expressing their concerns on EOS' official Facebook page. However, the reactions appear to be caused by allergic reactions to the product.
As Fashionista notes, the lip balm's "natural flavours" are "well-known culprits" for causing allergic reactions, so "while it's rare, it's definitely possible that EOS lip balms could cause a reaction" — which is true for all beauty products.
Bottom line: if you're experiencing a reaction, stop using it, and head to your dermatologist for a fix.
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