Requisition #: 51722
Job Title: Implementation Specialist II
Country: United States
State: Texas
City: Houston
Employment Status: Full Time
Division:
Job Responsibilities:
(Description)
ADP is one of the largest providers of business outsourcing solutions in the world. We build personalized solutions that can meet any organizations unique goals and increase their productivity. We serve approximately 570,000 organizations in more than 125 countries.
As we rapidly work to meet new business demand for our products, great opportunities lay ahead! We currently have multiple openings in several locations across the US for full-time Implementation Specialists. In this position, you will have the opportunity to work with clients to customize, install and support ADP Workforce Management Solution application software to support their human resources, payroll, tax and benefits administration needs.
Why should you partner with ADP to further develop and advance your career Because ADP is fully committed to providing our employees with opportunities to do so and as a result, we are the proud recipient of ten prestigious employer awards in the past 3 years, which include:
- Fortunes 2011 list of Americas Most Admired Companies
- Forbes 2011 list of The Worlds Most Innovative Companies
- Equality Company of the Year (2011)
- 2011 Diversity MBA Magazine
- 50 Out Front for Diversity Leadership
- Best Places for Diverse Managers to Work (2011)
- Working Mother Magazine Best Places to Work (2010)
- Best Places to Work for LGBT Equality (2012)
ADP offers very competitive salary and benefit packages, commensurate with skills and experience.
Duties and Responsibilities:
- Consistently executes implementation process and methodology.
- Conducts needs analysis to determine appropriate workforce management solution requirements for new or existing clients.
- Coordinates client training to ensure that clients are scheduled to attend all appropriate training classes
- Collaborates with Data Service Center.
- Customizes and installs ADP Workforce Management Solutions.
- Oversees accurate, timely and successful installation and conversion of ADP product solutions through entire implementation cycle.
- Validates and tests solutions. Ensures accuracy of client set up variables (ADP Solutions and Mainframe).
- Assesses the appropriate method and identifies resources for the conversion of client data to ADP systems and software.
- Tests the product or oversees the testing process. Consults on the installation of client site software and equipment and coordinates technical support to resolve issues.
- Provides client support.--Seeks client feedback on the products and service to ensure a quality implementation experience for the client.
- Provides feedback/Ensures transition and provides feedback and suggestions on products, issues, processes and procedures to enhance efficiency and continuous improvement.
- Ensures the successful "hand-off" to other ADP departments following the implementation.
- Participates in project planning and project coordination.
- Participates in project planning and/or facilitates efforts and ensures that assigned orders are accurately maintained and client interactions are documented in accordance with the Backlog Policy.
- Ensures products are configured and/or adapted to meet each clients needs.
- Provides functional design guidance including accommodation of client rules, plans or procedures.
- Participates in project plan schedule development, monitoring and reporting.
- Levels I and II perform project management duties for implementations not assigned to Project Managers.
- Assists with backlog management and effectively manages assigned business through internal systems.
- Maintains start date and eStart dashboard and documents client interactions.
- Assists with communication and escalates any adjusted client time frames.
- Ensures timely internal communication to Sales, Implementation Management and Implementation team members and external communication to clients, client implementation team or other 3rd parties in a consistently and timely, communicates project progress or project plan modification to Project Manager.
- Performs other duties as assigned: Levels III and IV mentor, coach, train and providing technical support to less experienced Implementation associates.
- Provides leadership, guidance and direction to team members in absence of manager.
- Liaises with other ADP departments for sales opportunities or problem resolution. Participates in task forces and stretch assignments and supports field pilots and product roll outs
- At higher levels, may be asked to generate new business leads by updating existing clients on new features and enhancements
To learn more about this exciting career opportunity, please visit our interactive Day in the Life webinar at www.adp-jobs.com
QualificationsRequired:
(Experience, Skills, Academic)
Minimum Requirements:
- High School Diploma
- 1-2 years business to business client service interface (OR equivalent education and experience and basic project management skills)
- Strong service orientation
- Positive response to changes in work environment or tasks
- Practices and promotes open communication
- Values individual talents of team members
- Views situations from multiple perspectives
- Uses time and resources efficiently
- Maintains focus and overcomes obstacles to complete work
- Competent in Microsoft Office Applications
- Demonstrated conflict resolution skills
- Excellent analysis skills
- Results orientation/exceeding client expectations
- Organizational skills
- Time Management
- Resourcefulness
- Experience using IBM compatible PCs with resultant working knowledge of various operating systems
- Must have excellent communication skills (persuasion, motivation)
- Strong building relationships and networking skills
- Higher levels may involve travel to client locations
Preferred Qualifications:
- Bachelors Degree
- FCP, CPP and/or PHR preferred
- Previous Payroll experience is highly desired
- Strong Technical experience is highly desired
- Experience using automated productivity tools a plus
ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.
All Locations: United States, Houston, TX
Education:
Job Category: Implementation
Area of Interest: Product Implementation
Industry: IT Consulting/Services
Discipline: Consulting
Experience: Less than 5 Years
Compensation: Doe
Company: ADP