It is every meeting planner’s nightmare when hours are spent arranging the perfect meeting or event but incorrect or missed information or an unexpected change means that the attendees walk away remembering the day for all the wrong reasons.
Adjara Group Hospitality has implemented Amadeus technology to ensure not only the flawless execution of its events but also to take control of all aspects of its group business. Using Amadeus’ Sales & Event Management Advanced solution, Delphi.fdc, Adjara Group now more efficiently manages its day-to-day operations and has a better understanding of its business performance.
Adjara Group, which previously struggled with consolidating information from its numerous hotel properties, now reaps the benefits of Delphi.fdc which allows its staff to work collaboratively across various locations and input information into one central solution, in real-time, and make updates on the fly. The smoother flow of communication between staff members and the intuitive interface allows any team member to address the customer’s need accurately and promptly ensuring a high level of customer satisfaction.
Adjara Group also takes advantage of Delphi.fdc’s reporting functionality and dashboards which provide a complete picture of business operations so all teams, and especially management, can make smarter, data-driven business decisions. Adjara Group has the information to break down its group business performance, understand the growth across each individual hotel property, and correlate this with the wider market.
“Implementing the Delphi.fdc solution has made a tremendous impact on our business operations, and not only is our team more equipped to address customer needs promptly and efficiently manage operations, the increased understanding of our performance has enabled the team to make better business decisions” said Nutsa Monadirishvili, Revenue Management Consultant at Adjara Group Hospitality. “More than just the technology itself, we wanted to be sure we were partnering with an organization that supports our objectives. In all phases of our interaction, through the sales process to implementation and project management, onsite training and support responsiveness, the Amadeus team has been committed to ensuring that we are successful,” Monadirishvili concluded.
“We build our solutions to be intuitive and easy to use so our customers can focus on their customers,” said Lee Horgan, CEO of the Amadeus’ hospitality division. “Our goal is to provide the hospitality industry with a complete solution, which includes the technology they need to advance their business along with superior, professional training and knowledgeable, dedicated support. We look forward to continuing our successful relationship with Adjara Hospitality Group.”
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Notes to the editors
About Adjara Hospitality GroupAdjara Group Hospitality is the largest and the most rapidly-growing holding company in the hospitality sector of Georgia in both quantitative and qualitative terms. From the very beginning, our team aimed to set industry leading standards through accelerated growth, employee motivation, and dynamic development. adjaragroup.com
About AmadeusAmadeus is a leading provider of advanced technology solutions for the global travel industry. Customer groups include travel providers (e.g. airlines, hotels, rail and ferry operators, etc.), travel sellers (travel agencies and websites), and travel buyers (corporations and travel management companies).
The Amadeus group employs around 13,000 people worldwide, across central sites in Madrid (corporate headquarters), Nice (development) and Erding (operations), as well as 71 local Amadeus Commercial Organizations globally.
The group operates a transaction-based business model.
Amadeus is listed on the Spanish Stock Exchange under the symbol “AMS.MC” and is a component of the IBEX 35 index.
To find out more about Amadeus please visit www.amadeus.com, and www.amadeus.com/blog for more on the travel industry.