ReviewPro, world-leaders in Guest Intelligence solutions for the hospitality industry, has published its industry
reference Top Luxury Hotel & Brand Report. The findings of the study demonstrate how the hospitality
landscape has evolved over the past year, highlighting important trends as well as leading brands and
individual hotels that are achieving exceptional levels of guest satisfaction.For the third edition of this study,
the company analyzed 2.7 million online guest reviews published during 2015, evaluating a total of 2,690
properties that pertain to 159 luxury brands worldwide. The ranking was based on ReviewPro’s Global Review
Index™ (GRI™), the industry standard online reputation score, calculated from guest reviews from 175
online travel agencies (OTAs) and review sites in 45 languages. As well as overall guest satisfaction scores
(GRI™), the report also evaluated performance on other key indexes: Service, Value, Cleanliness, Rooms and
Location.Key findings: