1. Which of these managers are responsible for the manufacturing and marketing departments that make or sell the product or service?
Top
Line
First-line
Staff
Project
2. Using influence to motivate employees describes which of these functions?
Controlling
Planning
Leading
Monitoring
Organizing
3. Which of the following is not a decisional role?
Entrepreneur
Negotiator
Resource allocator
Disturbance handler
Liaison
4. Which of the following refers to managing the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers?
E-commerce
E-business
Supply chain management
Knowledge management
Customer relationship management
5. The ____ refers to a chain of authority extending from top to the bottom of the organization and including every employee.
Unity of command
Division of labor
Unity of direction
Scalar chain
6. According to Douglas McGregor, the classical perspective on management is consistent with which of the following?
Theory X manager
Theory Y manager
Theory Z manager
Theory A manager
7. _ is a narrative based on true event that is repeated frequently and shared by organizational employees.
Symbol
Slogan
Story
Hero
Culture
8. is an approach to boundary spanning which results from using sophisticated software to search through large amounts of internal and external data to spot patterns, trends, and relationships that might be significant.
Merger intelligence
Business intelligence
Competitive intelligence
Partnership intelligence
Environment intelligence
9. The environments in which businesses operate are increasingly ____, requiring managers to be ready to react and respond to even subtle environmental shifts.
Static
Universal
Constant
Dynamic
Traditional
10. Language, values, religion, and education all describe which dimension in the international environment?
Economic
Legal
Political
Sociocultural
Technololgical
11. The European Union has expanded to a ____-nation alliance
14
12
27
16
21
12. The management of business operations conducted in more than one country is called
global management.
international management.
outsourcing management.
planning management.
domestic management.
13. _ is economic development that generates wealth and meets the needs of their current generation while focusing on future generations.
Ethical management
Activist strategy
Sustainability
Market strategy
Future management
14. Examples of unethical behavior toward ________ include a hostile work environment and violations of health and safety rules.
Customers
Financiers
Society
Suppliers
employees
15. Which of the following stages is the stage of personal moral development in which an individual develops an internal set of standards and values?
Preconventional
Conventional
Principled
Discretionary
Social
16. Which of the following is an unincorporated business owned by two or more?
A partnership
A proprietorship
A corporation
An association
A trade alliance
17. _ refers to the belief by individuals that their future is within their control and that external forces will have little influence.
Awareness of passing time
Tolerance for ambiguity
Internal locus of control
External locus of control
Deferred locus of control
18. A group of companies or individuals that invests money in new or expanding businesses for ownership and potential profits is known as
an equity financing firm.
franchising.
a venture capital firm.
a corporation.
a trade alliance.
19. __ is primarily responsible for operational goals/plans.
Middle management
Board of directors
Consultants
Top management
Lower management
20. Which of these is a method of management whereby managers and employees define goals for every department, project, and person and use them to monitor subsequent performance?
Organizational planning
Management by objectives
Goal setting
Mission development
Vision development
21. A blueprint specifying the resource allocations schedules, and other actions necessary for attaining goals is referred to as a(n)
Goal
Plan
Mission
Vision
Objective
22. With a(n) ____ strategy, the organization concentrates on a specific regional market or buyer group.
Cost leadership
Differentiation
Focus
Internal growth
Liquidation
23. Which of the following strategies involve an attempt to distinguish the firm’s products or services from others in the industry?
Cost leadership
Differentiation
Focus
Internal growth
Liquidation
24. The condition that exists when the organization’s parts interact to produce a joint effect that is greater than the sum of the parts acting alone is known as
Core competence
Synergy
Value creation
Business-level strategy
multidomestic strategy
25. The ____ function recruits selects, trains, transfers, promotes, and lays off employees to achieve strategic goals.
Production
Leadership
Information and control systems
Structural design
Human resource
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