**Molecular Applications Specialist (Job Number: 160692)**
**Description**
**SUMMARY:**
The Application Specialist (FAS) will be involved in and responsible for on-site installation, customer training, education and troubleshooting Hologic’s **Molecular** products including consumables, instrumentation and applications.
The role will support customers in all aspects of product implementation, working alongside sales representatives, coordinating customer adaptation and implementation of technology.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
+ Installation of equipment
+ Education and training on product line
+ Work with sales representatives for standard menu training and implementation.
+ Work with sales representatives to assist with selling process in laboratories
+ Provide troubleshooting assistance and be available for all tech support needs via telephone, fax and computer (e-mail and Internet), and in person.
+ Work independently to coordinate training, troubleshooting and maintenance support to customers while being responsive to customer
+ Support and develop strong customer relationships by acting as a liaison between the customer and various departments with the Company.
+ Monitor and report important activities (technical developments, trends within key accounts, seminars, training sessions, etc.) back to the relevant Company division.
+ Abide by training and complaint handling SOPs to ensure consistency amongst all new and existing accounts
+ Maintain customer data base with up to date information on site visits and customer contact information
+ Maintain clear and complete records of procedures to comply with all elements of the Company Quality System relevant to the position.
+ Provide backup for departmental co-workers
+ Represent the Company at conferences, shows, workshops and seminars locally, regionally or nationally, as necessary
+ Conduct in house trainings for co-workers to assist in furthering knowledge of Hologic molecular product line
+ Conduct in house trainings for co-workers to assist in furthering knowledge of Hologic product line
+ Assist with developing presentation materials for training or customer materials.
+ Provide support to product/clinical studies
+ Represent the Company at trade association meetings to promote products
+ Perform other related duties as assigned ad-hoc by management
**TECHNICAL SKILLS, KNOWLEDGE AND ABILITIES**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the basic knowledge, skills, and/or abilities required:-
+ Working knowledge of molecular biology
+ Up-to-date proven experience with automation equipment/instrumentation
+ Demonstrable previous experience working in a molecular diagnostics/clinical laboratory setting
+ Successful experience and strong commitment to customer service deliverable activities
+ Ability and willingness to travel in the field each day in accordance with day-to-date duties
+ Technical competency with the ability to stay current in technical knowledge to troubleshoot technical questions from customers and provide information back to the customer in a helpful, courteous, positive and professional manner
+ Proven planning and execution skills
+ Proven proficiency in computer literacy i.e. Internet etc and MS Office – Outlook, Excel Word, PowerPoint etc
+ Excellent communications and listening skills, both verbal and written
+ Approachable manner that encourages interaction with others
+ Strong proven teaching/training skills to transfer knowledge and expertise to others
+ Effective presentation skills using multimedia
+ Independent self-starter with positive attitude
+ Resource aware i.e. where to go to find answers
+ Demonstrated ability to successfully perform in an environment of multiple changing priorities
+ Ability to interface and work effectively with all levels of the organization, vendors, customers, etc
+ Excellent analytical and problem solving skills
+ Ability to work independently with moderate supervision and with other team members in a cooperative manner.
+ Fluency in English – verbal and written
+ Valid driving licence and passport
**DESIRABLE EDUCATION AND EXPERIENCE**
Bachelor’s degree in life sciences (molecular biology preferred) or equivalent
**Primary Location:** _France_
**Organization:** _Sales Support_
**Schedule:** _Full-time_
**Shift:** _Day Job_
**Travel:**
**Job Posting:** _Jun 23, 2016, 9:11:57 AM_