**Field Service Engineer - Memphis / West Tennessee (Job Number: 170105)**
**Description**
Hologic is seeking a full-time **Field Service Engineer (FSE)** to be based in, or near, **Memphis / West Tennessee.**
**Summary of Duties and Responsibilities**
+ Responsible for the installation and service of Hologic products (mammography, digital mammography, bone densitometry, and mini c-arms) which include electrical, mechanical and software components.
+ Establish and maintain a high level of customer satisfaction with Hologic's products, support and service.
+ Complete all remedial service actions, standard system checks, and required hardware and software upgrades in accordance with approved policies and procedures.
+ Assist other Field Engineers as necessary.
+ Maintain a good customer service reputation by complying with all regulatory requirements and all aspects of DQSM.
+ Complete and submit all required paperwork on time and accurately.
+ Train customers on the basic operation and use of Hologic products.
+ Provide feedback to the District Manager concerning product performance anomalies encountered in the field, and make recommendations for service improvements.
+ Provide support at conventions, trade shows and customer trials.
+ Provide pre and post sales support by maintaining close working relationships with sales and customers to ensure expectations are met and equipment installations are handled as planned.
+ Manage inventory, keep accurate records, and return unused and failed parts promptly.
+ Promote service contract offerings and assist the local Service Sales Specialist in selling service agreements to customers within your assigned territory.
+ Manage the assigned territory in an organized fashion.
+ Perform PM’s on time, provide expeditious on-site response and minimize equipment downtime.
+ Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as needed.
+ Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner.
**Qualifications**
+ Must be a self-starter, able to travel and work independently with minimal supervision.
+ Must be capable of multi-tasking, setting priorities and scheduling work activities.
+ Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments.
+ Willing to work flexible hours and overtime on short notice.
+ Position requires the ability to be “on call” after normal working hours.
+ Depending on location, position may require frequent overnight travel.
+ Must have reliable transportation, possess a valid driver’s license, and carry adequate auto insurance.
+ High degree of mechanical aptitude.
+ Excellent communications skills, both written and verbal are required
**Education**
+ Associates Degree or equivalent in electronics, computer science or related technical discipline is required.
**Experience**
+ 2-4 years experience in a field service position working with customers to resolve problems related to x-ray, digital imaging or related medical equipment preferred. Experience designing, installing, or maintaining computer networks highly desirable.
**Specialized Knowledge**
+ Strong computer literacy. Must be proficient with DOS and Windows, certified training and/or working knowledge of UNIX /NT/Solaris or other software operating systems preferred.
**Additional Details**
**(Including Physical & Mental requirements)**
+ Must be able to lift a minimum of 50 pounds.
**Agency and Third Party Recruiter Notice:**
Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.
_Hologic, Inc. is proud to be an Equal Opportunity Employer & VEVRAA Federal Contractor_
**Primary Location:** _United States-Tennessee_
**Organization:** _BSH Customer Experience and Service_
**Schedule:** _Full-time_
**Shift:** _Day Job_
**Travel:**
**Job Posting:** _Jan 25, 2017, 3:31:20 PM_