Location: Eastwood, Quezon City
URL: http://www.sitel.com
Description:
Job Responsibilities:
•Deals with Customer’s inquiries through phone and gives excellent Customer Service.
•Ensure that incoming telephone calls are answered in a timely and professional manner.
•Matching customers’ needs to Clients’ products and services
•Using negotiation and influencing skills to overcome objections and gain the customers’ buy-in
•Communicating relevant information to internal and external customers and sharing learning with colleagues
•Adhering to agreed processes, meeting required work standards, targets and objectives
Job Requirements:
•Applicants should be Filipino citizens or hold relevant residence status
•Fresh graduates/Entry level applicants are encouraged to apply
•Candidates should have attended/completed at least 2nd year College of any course or should have completed 2 years of a Vocational Program
•At least 18 years old and above
•Should be confident to communicate in English
•Customer service-oriented
•Passionate, energetic and enthusiastic
•Positive, driven, and should be a team-player
•Willing to work in Eastwood
•Please secure important documents (such as NBI, SSS details) to speed up your hiring process should you qualify.
APPLICATION PROCESS:
Applicants MUST fill-out the online application form. Please follow the instructions below:
1. Go to www.sitel.com/jobs/manila
2. Select your preferences on the Job Search fields.
•Country: Philippines
•Job Category: Call Center Agent (for associate posts)
••Corporate Staff, Managerial, Senior Leadership or Site Staff (non-agent positions)
•Functional Area: Select Operations for agent and operations support positions. Select the appropriate functional area/department if you are applying for other non-agent posts.
•Click on Search
3. From the criteria you selected, you will see a list of job matches. Click on the job title of the job you wish to apply for.
4. Read the job description on the next page. Click on Apply for Job to proceed.
5. Read the Data Privacy Statement and click on I Agree to proceed.
6. Complete the 4 page application form and make sure to enter all information accurately before clicking on Submit.
RECRUITMENT SCHEDULE:
Mondays to Fridays – 9:00 am to 6:00 pm
Saturdays – 12:00 noon to 5:00pm
For updates regarding our job openings, promos/activities, visit www.facebook.com/sitelrecruitment
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