Do you have what it takes to change the way people see Travel Consultants? Do you have capabilities of innovating, introducing new technologies, increasing efficiency and productivity, or generating new products/services for the travel industry? Then apply to become a Travel Research Apprentice® (TRA) with American Express Travel and Lifestyle Services (TLS). This intensive program (up to 12 months) will give you the skills needed to become a Travel Consultant and ultimately a travel industry leader for the next generation. Selected candidates will have the opportunity to apprentice with and be mentored by high-producing Travel Consultants while crafting a signature destination specialty. Candidates must be ready to impress with exceptional customer service skills and a self-starter attitude. Basic geography knowledge, great communications skills and a passion for travel are required. If you are up for the challenge and aspire to revolutionize the travel industry, then we want to talk to you.
Travel Research Apprentice® is responsible for the following:
• Research emerging destinations and cutting-edge hotel properties
• Discover how to be an evolutionary insider
• Develop customer experiences using specialized computer systems
• Own the planning, research and execution of customized travel experiences
• Engagement in extensive required training and company meetings
• Use consulting techniques to qualify prospective customers
• Provide excellent customer service
• Create innovation and change by offering new innovative ideas with a focus on results and motivating the team to do the same
• Demonstrate leadership and self-starter skills in all capacities
• Strong teamwork to ensure each customer receives the best service possible
Travel Research Apprentices are trained to be the next generation of Travel Consultants. Please copy and paste the following link, https://www.youtube.com/watch?v=5sDK2QKXaIY&feature=youtu.be , into your web browser to view a YouTube video about the day in the life of a Travel Counselor. Will you create extraordinary travel experiences for our customers too? If so, please apply online today. To learn more, click on www.americanexpress.com/careers
BENEFITS - (Based on individual elections)
• Medical, Dental and Vision insurance (Day 1)
• Generous vacation and vacation purchase plan
• 401(k) WITH company match of 5% after 6 months
• Legal assistance, pet insurance, life and disability insurance
• Medical and dependent care reimbursement programs
• Domestic partner benefits
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Qualifications Our Travel Research Apprentice® must have a passion to surpass client expectations and provide the ultimate in customer service.
The ideal candidate will possess the following:
· Minimum of 12 months customer service or customer engagement experience with a passion for building customer loyalty and delivering extraordinary customer service
· High School Graduate or GED
· Proficiency with MS Office, email, internet research and geography
· Basic typing skills required
· Effective verbal and written communication skills with emphasis on providing excellent customer service
· Excellent telephone and customer service skills
· Interpersonal skills in a friendly, courteous, and polite manner
· Strong team player
· Ability to prioritize and multi-task
· Quality oriented with good time management skills
· Fluent in a second language is a plus
· Previous experience in travel, hospitality, customer or sales industries preferred
· Fluent in a second language is a plus
· Travel school is a plus
· Airline Reservation Systems experience preferred (Sabre preferred)
The following are some of the requirements of the Work at Home Program. By applying for this position you are confirming and agreeing that your home will comply with the following. An additional list will be provided at time of interview.
ACCESS TO YOUR HOME/WORK SPACE: You will provide American Express or their representative's access to your home to conduct an audit of your work space for WAH compliance standards through the year.
WORKPLACE ENVIRONMENT: All electrical equipment is free of recognized hazards that would cause physical harm (frayed wires, bare conductors, loose wires, flexible wires running through walls, exposed wires to the ceiling). . Your home's electrical system will permit the grounding of electrical equipment. Use 3 wire circuit analyzer provided to test all outlets that will be used for the home office.
WORK AREA: Adequate room for a home office. You will need to provide specific details including size and location of room. Computer Workstation American Express will install high-speed internet access and land-based telephone access at your residence, through service providers that are approved by American Express. Internet service must be DSL or Cable (no wireless or satellite ISPs allowed), with at least 10 Mbps download and 1 Mbps upload speeds is required. Business class service preferred where available. High speed internet and phone lines will be dedicated lines that will be used exclusively for business use, and will be separate from any personal phone/data services. Applicants’ homes must be compatible to work in conjunction with American Express technological processes.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. Click here to view the "EEO is the Law" poster.