St. Louis, MO
International Travel Counselor
Job ID#: 36658
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Region: AMERICAS
Country: USA
Location: MO - St Louis
Work from Home: Yes
Scope: Regional
Department Function: Traveler Services
Reporting To Position Title: TS Service Center Manager
GDS: Sabre
Level of Experience: 1 - 3 years
Education Level: C - HS Graduate or Equivalent
Position Purpose
The mission of the CWT Travel Counselor is to “Deliver the Perfect Trip” so that CWT can sustain optimum results for clients and shareholders. You are specifically responsible for delighting the traveler/travel arranger, building commercial value, and strengthening the CWT brand in a way that balances the requirements of all stakeholders and positions our workforce as a key differentiator for our business.
Whether you are a Travel Agent or Travel Consultant , read on to hear about our opportunities and start your journey today as a CWT Travel Counselor !
Carlson Wagonlit Travel (CWT) is a global leader specializing in business travel management and our travel counselors know that teamwork and great results have no boundary. We are proud to have been named the most admired Travel Management Company – and we are even more proud that we achieved it together. Whether we are booking government travel, advising on international security or establishing relationships with global corporations, we work as a family. We support each other. We grow as a team. And to us, that’s what makes a world of difference.
Position Responsibilities
You delight the traveler/travel arranger
Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances.
Connect with the caller to build trust and credibility even if the person is unknown.
Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation.
You build CWT's commercial value
Sell products that are of commercial value to CWT and contribute to CWT's profitability.
Remain current on value we provide to each customer.
Adapt and change as requirements of the business change.
You strengthen the CWT brand
Represent the CWT brand in how you work on a day-to-day basis.
Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business.
Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveler/travel arranger feel special.
Position Requirements
High School diploma required ; Bachelors, Travel School certificate or higher education preferred
Superior written and verbal communication skills (in person and on phone)
Experience in the travel industry in a similar position or in a customer service center
Ability to work on multiple accounts
Customer focused and service oriented
Proven ability to create international travel arrangements including air, hotel and ground transportation
Understanding and expertise in international travel requirements (e.g. visas, passports and immunization) excellent communication skills and follow through required to advise clients of those requirements
Ability to handle multi-cultural sometimes multi-lingual clientele
Strong sense of attention to detail
Diplomatic problem solver and results-driven
Adaptable and motivated to learn
Proficiency in technology to research options and to complete process requirements
Proficiency with Sabre GDS required
Availability to work in the Central Time Zone between 7AM – 7PM.
As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class.