MOSDAL will be removed from this Tools and Diagnostics wiki and the Microsoft Download Center by end of August, 2014. MOSDAL will no longer be supported by Microsoft after August. Click here to provide feedback by completing a short survey. This wiki contains information about tools that can be used to diagnose and troubleshoot issues with Office 365 services. This wiki also contains links to resources such as articles, videos, and training that show how the tools are used to diagnose and resolve Office 365 scenarios. We also recommend using the troubleshooting section of the Office 365 Community for additional troubleshooting content. What plan are you using? Each link takes you to the list of tools that apply to that Office 365 plan. Office 365 Enterprise View a list of diagnostic tools that apply to Office 365 enterprise. Office 365 Midsize Business View a list of diagnostic tools that apply to Office 365 midsize business. Office 365 Small Business Premium View a list of diagnostic tools that apply to Office 365 small business premium. Office 365 Education View a list of diagnostic tools that apply to Office 365 education. Office 365 Enterprise Tools The tools listed below can be used with Office 365 Enterprise plans. Click a tool from the following list to learn more about it and the Office 365 scenarios for which it can be used. The Office 365 services for which the tool applies are listed on the right columns. Tools Directory Integration Services Email and Calendar IM, Meetings, and Conferencing Manage Office 365 Office Professional Plus Sites and Document Sharing Active Directory Service Interfaces Editor (ADSI Edit) ADPlus Event Viewer Exchange Admin Center Exchange Hybrid Production Key Distribution Key Exchange Remote PowerShell Guided Walkthrough: Accessing other people’s mailboxes in Office 365 Guided Walkthrough: Hybrid Migration Troubleshooter Guided Walkthrough: Lync Online Sign-In for Admins Guided Walkthrough: Lync Online Sign-In for Users Guided Walkthrough: Mail Flow Guided Walkthrough; OneDrive for Business – Initial Sync Setup Guide Guided Walkthrough: Outlook Connectivity Guided Walkthrough: Sending email from another person's mailbox or from a group in Office 365 Guided Walkthrough: Set Up Lync Online External Communications Guided Walkthrough: Sharing calendar and contacts in Office 365 IdFix DirSync Error Remediation Tool Ldp MFCMAPI Microsoft Online Services Diagnostics and Logging (MOSDAL) Support Toolkit Microsoft Outlook Configuration Analyzer Tool (OffCAT) 1.2 Microsoft Remote Connectivity Analyzer (Web) Microsoft Remote Connectivity Analyzer (Client) Network Monitor Nltest Nslookup Office 365 Heatlh, Readiness, and Connectivity Checks Process Monitor SharePoint Designer 2010 SharePoint Designer 2013 Snooper Windows Azure Active Directory Module for Windows PowerShell Office 365 Midsize Business Tools The tools listed below can be used with Office 365 Midsize Business plans. Click a tool from the following list to learn more about it and the Office 365 scenarios for which it can be used. The Office 365 services for which the tool applies are listed on the right columns. Tools Directory Integration Services Email and Calendar IM, Meetings, and Conferencing Manage Office 365 Office Professional Plus Sites and Document Sharing Active Directory Service Interfaces Editor (ADSI Edit) ADPlus Event Viewer Exchange Admin Center Exchange Hybrid Production Key Distribution Tool Exchange Remote PowerShell Guided Walkthrough: Accessing other people’s mailboxes in Office 365 Guided Walkthrough: Hybrid Migration Troubleshooter Guided Walkthrough: Lync Online Sign-In for Admins Guided Walkthrough: Lync Online Sign-In for Users Guided Walkthrough: Mail Flow Guided Walkthrough: OneDrive for Business – Initial Sync Setup Guide Guided Walkthrough: Outlook Connectivity Guided Walkthrough: Sending email from another person's mailbox or from a group in Office 365 Guided Walkthrough: Set Up Lync Online External Communications Guided Walkthrough: Sharing calendar and contacts in Office 365 IdFix DirSync Error Remediation Tool Ldp MFCMAPI Microsoft Online Services Diagnostics and Logging (MOSDAL) Support Toolkit Microsoft Outlook Configuration Analyzer Tool (OffCAT) 1.2 Microsoft Remote Connectivity Analyzer (Web) Microsoft Remote Connectivity Analyzer (Client) Network Monitor Nltest Nslookup Office 365 Heatlh, Readiness, and Connectivity Checks Process Monitor SharePoint Designer 2010 SharePoint Designer 2013 Snooper Windows Azure Active Directory Module for Windows PowerShell Office 365 Small Business Premium Tools The tools listed below can be used with Office 365 Small Business Premium plans. Click a tool from the following list to learn more about it and the Office 365 scenarios for which it can be used. The Office 365 services for which the tool applies are listed on the right columns. Tools Directory Integration Services Email and Calendar IM, Meetings, and Conferencing Manage Office 365 Office Professional Plus Sites and Document Sharing ADPlus Event Viewer Exchange Admin Center Exchange Hybrid Production Key Distribution Tool Exchange Remote PowerShell Guided Walkthrough: Accessing other people’s mailboxes in Office 365 Guided Walkthrough: Lync Online Sign-In for Admins Guided Walkthrough: Lync Online Sign-In for Users Guided Walkthrough: Mail Flow Guided Walkthrough: OneDrive for Business – Initial Sync Setup Guide Guided Walkthrough: Outlook Connectivity Guided Walkthrough: Sending email from another person's mailbox or from a group in Office 365 Guided Walkthrough: Set Up Lync Online External Communications Guided Walkthrough: Sharing calendar and contacts in Office 365 MFCMAPI Microsoft Online Services Diagnostics and Logging (MOSDAL) Support Toolkit Microsoft Outlook Configuration Analyzer Tool (OffCAT) 1.2 Microsoft Remote Connectivity Analyzer (Web) Microsoft Remote Connectivity Analyzer (Client) Network Monitor Nslookup Office 365 Heatlh, Readiness, and Connectivity Checks Process Monitor SharePoint Designer 2010 SharePoint Designer 2013 Snooper Office 365 Education Tools The tools listed below can be used with Office 365 Education plans. Click a tool from the following list to learn more about it and the Office 365 scenarios for which it can be used. The Office 365 services for which the tool applies are listed on the right columns. Tools Directory Integration Services Email and Calendar IM, Meetings, and Conferencing Manage Office 365 Office Professional Plus Sites and Document Sharing Active Directory Service Interfaces Editor (ADSI Edit) ADPlus Event Viewer Exchange Admin Center Exchange Remote PowerShell Guided Walkthrough: Accessing other people’s mailboxes in Office 365 Guided Walkthrough: Hybrid Migration Troubleshooter Guided Walkthrough: Lync Online Sign-In for Admins Guided Walkthrough: Lync Online Sign-In for Users Guided Walkthrough: Mail Flow Guided Walkthrough: OneDrive for Business – Initial Sync Setup Guide Guided Walkthrough: Outlook Connectivity Guided Walkthrough: Sending email from another person's mailbox or from a group in Office 365 Guided Walkthrough: Set Up Lync Online External Communications Guided Walkthrough: Sharing calendar and contacts in Office 365 IdFix DirSync Error Remediation Tool Ldp MFCMAPI Microsoft Online Services Diagnostics and Logging (MOSDAL) Support Toolkit Microsoft Outlook Configuration Analyzer Tool (OffCAT) 1.2 Microsoft Remote Connectivity Analyzer (Web) Microsoft Remote Connectivity Analyzer (Client) Network Monitor Nltest Nslookup Office 365 Heatlh, Readiness, and Connectivity Checks Process Monitor SharePoint Designer 2010 SharePoint Designer 2013 Snooper Windows Azure Active Directory Module for Windows PowerShell Active Directory Service Interfaces Editor (ADSI Edit) ADSI Edit is a Lightweight Directory Access Protocol (LDAP) editor that you can use to manage objects and attributes in Active Directory. ADSI Edit (Adsiedit.msc) provides a view of every object and every attribute in an Active Directory forest. You can use ADSI Edit to query, to view, and to edit attributes that are not exposed through other Active Directory Microsoft Management Console (MMC) snap-ins. For more information, visit the following Microsoft website: http://technet.microsoft.com/en-us/library/cc773354(WS.10).aspx Articles and Videos The following articles and videos demonstrate how to troubleshoot and diagnose issues using the ADSI Edit tool: Error when you try to run the Windows Azure Active Directory Sync tool: "LDAP injection characters were found in the user alias" This article shows you how to troubleshoot the "LDAP injection characters were found in the user alias. Change the user alias in the on-premises Active Directory" email error message that may occur when you try to run directory synchronization in Office 365. Error when you try to run the Windows Azure Active Directory Sync Tool Configuration wizard: "The Enterprise Administrator credentials that you supplied are not valid." This issue may occur if you type incorrect Enterprise Administrator credentials on the Active Directory Credentials page of the Microsoft Online Services Directory Synchronization Configuration wizard. How to use SMTP matching to match on-premises user accounts to Office 365 user accounts for directory synchronization This article discusses how this transfer of the source of authority is affected by "SMTP matching," a process that uses the primary Simple Mail Transport Protocol (SMTP) address to match the on-premises user account with the Office 365 user account. Mail-enabled groups that have an email address aren't synchronized to Office 365 When you use the Microsoft Online Services Directory Synchronization tool to synchronize your on-premises Active Directory environment to Microsoft Office 365, you notice that mail-enabled groups that have an email address are not synchronized to Office 365. ADPlus ADPlus.vbs (ADPlus) is a tool that you can use to troubleshoot a process or an application that stops responding (hangs) or fails (crashes). It automates the Microsoft Console Debugger (CDB) to produce memory dumps and log files that contain debug output from one or more processes. ADPlus is included in the Debugging Tools for Windows. For more information, visit the following Microsoft website: http://msdn.microsoft.com/en-us/library/windows/hardware/ff537953(v=vs.85).aspx Articles and Videos The following articles and videos demonstrate how to troubleshoot and diagnose issues using the ADPlus tool: How to troubleshoot Windows Azure Active Directory Sync tool installation and Configuration Wizard error messages This article discusses general troubleshooting procedures, lists error messages that may occur when you install or configure the Directory Synchronization tool, and contains information about how to resolve the issue. How to use ADPlus.vbs to troubleshoot "hangs" and "crashes" ADPlus.vbs (ADPlus) is a tool from Microsoft Product Support Services (PSS) that can troubleshoot any process or application that stops responding (hangs) or fails (crashes). Frequently, you can use ADPlus as a replacement tool for the Microsoft Internet Information Server (IIS) Exception Monitor (6.1/7.1) and User Mode Process Dump. These are two separate tools that PSS frequently uses to isolate what causes a process to stop responding (hang) or quit unexpectedly (crash) in a Microsoft Windows DNA environment. Event Viewer Event Viewer displays detailed information about significant events on your computer. It enables you to filter for specific events across multiple event logs. Use it to help troubleshoot problems and errors in Windows and in other programs. For more information, visit the following Microsoft website: http://technet.microsoft.com/en-us/library/cc749408.aspx Articles and Videos The following articles and videos demonstrate how to troubleshoot and diagnose issues using the Event Viewer tool: How to view and to troubleshoot events that are logged by Office Professional Plus 2010 for Office 365 in Event Viewer This article describes how to view and to troubleshoot events that are logged by Microsoft Office Professional Plus for Microsoft Office 365 in Event Viewer. How to troubleshoot password synchronization when using the Windows Azure Active Directory Sync tool This article contains information to help you troubleshoot common issues that you may encounter when you use the Windows Azure Active Directory Sync tool together with password synchronization. Exchange Admin Center The Exchange admin center (EAC) is the web-based management console you use to manage the items related to email that you can’t manage by using the Office 365 admin center. The EAC replaces the Exchange Control Panel (ECP), which was the interface used to manage your Exchange organization in the earlier releases of Exchange Online. For more information, visit the following Microsoft website: http://technet.microsoft.com/en-us/library/jj200743(v=exchg.150).aspx Articles and Videos None at this time. Exchange Hybrid Production Key Distribution Tool This wizard will verify the eligibility of your Office 365 tenant and provide you with an Exchange hybrid server product key. If you haven't installed an Exchange hybrid server yet, you can still obtain a key. Just use the product key after you've installed your Exchange hybrid server(s). . For more information, visit the following Microsoft website: How to obtain an Exchange Hybrid Edition product key for your on-premises Exchange 2007 or Exchange 2003 organization Articles and Videos None at this time. Exchange Remote PowerShell Remote PowerShell is the administrative interface that enables you to manage your Microsoft Exchange Online organization from the command line. For more information, visit the following Microsoft website: http://technet.microsoft.com/en-us/library/jj984289(v=exchg.150).aspx Articles and Videos The following articles and videos demonstrate how to troubleshoot and diagnose issues using the Exchange Online PowerShell tool: How to troubleshoot Windows PowerShell issues that affect Exchange Online for Office 365 This article describes how to troubleshoot Windows PowerShell issues that affect Microsoft Exchange Online for Microsoft Office 365. How to set Exchange Online mailbox sizes and limits in the Office 365 environment This article describes how to use Exchange Online PowerShell to set Exchange Online mailbox sizes and limits in the Microsoft Office 365 environment. How to use Windows PowerShell to grant an admin access to all user mailboxes in Office 365 This article describes how to use Windows PowerShell to grant an admin access to all user mailboxes in a Microsoft Office 365 organization through Microsoft Outlook and Outlook Web App. How to manage the maximum concurrent migration batches in Exchange Online in Office 365 This article describes how to manage the number of concurrent migration batches in Microsoft Exchange Online in Microsoft Office 365. Transport and Mailbox rules in Exchange Online don't work as expected This article describes how to troubleshoot issues when transport and mailbox rules don't work as expected. Guided Walkthrough: Accessing other people’s mailboxes in Office 365 The Accessing other people's mailboxes guided walkthrough provides guidence on how to access other users' mailboxes or how to set up permission so that other users can access your mailbox. For more information, visit the following Microsoft website: http://support.microsoft.com/common/survey.aspx?scid=sw;en;3703&showpage=1 Articles and Videos Not applicable. Guided Walkthrough: Hybrid Migration Troubleshooter The Hybrid Migration Troubleshooter is designed to assist when you are having issues moving a mailbox from an on-premises Exchange environment to Exchange Online (On-Boarding). This will also assist you if you are moving a mailbox back on-premises from Exchange Online (Off-boarding). For more information, visit the following Microsoft website: http://support.microsoft.com/common/survey.aspx?scid=sw;en;3725&showpage=1 Articles and Videos Not applicable. Guided Walkthrough: Lync Online Sign-Infor Admins The Lync Online Sign-in Guided Walkthrough offers admins a customized approach to solving Lync Online sign-in issues. The walkthrough guides you through troubleshooting and configuration questions that are specific to your situation. Basic issues such as network setup and client versions are covered, as well as more complex tasks such as DNS settings and hybrid deployment setup. For more information, visit the following Microsoft website: http://support.microsoft.com/common/survey.aspx?scid=sw;en;3695&showpage=1 Articles and Videos Not applicable. Guided Walkthrough: Lync Online Sign-In for Users The Lync Online Sign-in Guided Walkthrough offers users a customized approach to solving Lync Online sign-in issues. The walkthrough guides you through troubleshooting and configuration questions that are specific to your situation. Basic issues such as network setup and client versions are covered. For more information, visit the following Microsoft website: http://support.microsoft.com/common/survey.aspx?scid=sw;en;3719&showpage=1 Articles and Videos Not applicable. Guided Walkthrough: Mail Flow The goal of the Mail Flow guided walkthrough is to enable you to resolve issues related to mail flow in various scenarios. This guided walkthrough is intended for Office 365 and on-premises administrators to help diagnose mail flow issues for their users. For more information, visit the following Microsoft website: http://support.microsoft.com/common/survey.aspx?scid=sw;en;3568&showpage=1 Articles and Videos Not applicable. Guided Walkthrough: OneDrive for Business – Initial Sync Setup Guide The OneDrive for Business Initial Sync Setup Guide is designed to help you get started syncing your documents locally to your machine using OneDrive for Business connecting to your Office 365 Personal or Team Site. For more information, visit the following Microsoft website: http://support.microsoft.com/common/survey.aspx?scid=sw;en;3753&showpage=1 Articles and Videos Not applicable. Guided Walkthrough: Outlook Connectivity The goal of this guided walkthrough is to enable you to isolate and resolve any connectivity or performance issues that you are experiencing when you connect your Microsoft Outlook client to an Office 365 mailbox. This guided walkthrough is intended for Office 365 tenant administrators to help diagnose Outlook connectivity issues for their users. For more information, visit the following Microsoft website: http://support.microsoft.com/common/survey.aspx?scid=sw%3ben%3b3547&showpage=1 Articles and Videos Not applicable. Guided Walkthrough: Sending email from another person's mailbox or from a group in Office 365 AThe Sending email from another person's mailbox guided walkthrough shows you how to send email as another user or how to send email as a group. For more information, visit the following Microsoft website: http://support.microsoft.com/common/survey.aspx?scid=sw;en;3618&showpage=1 Articles and Videos Not applicable. Guided Walkthrough: Set Up Lync Online External Communications The goal of this guided walkthrough is to let your Lync users IM and talk with Lync contacts in other organizations, and also to Skype users who are signed in with a Microsoft account (formerly Windows Live ID).. For more information, visit the following Microsoft website: http://support.microsoft.com/common/survey.aspx?scid=sw;en;3592&showpage=1 Articles and Videos Not applicable. Guided Walkthrough: Sharing calendar and contacts in Office 365 The sharing calendar and contacts guided walkthrough shows you how to set up a shared calendar or contacts with an entire organization or large group or users. You can also share your calendar or contacts with specific users. For more information, visit the following Microsoft website: http://support.microsoft.com/common/survey.aspx?scid=sw;en;3704&showpage=1 Articles and Videos Not applicable. IdFix DirSync Error Remediation Tool IdFix is used to perform discovery and remediation of identity objects and their attributes in an on-premises Active Directory environment in preparation for migration to Office 365. IdFix is intended for the Active Directory administrators responsible for DirSync with the Office 365 service. For more information, visit the following Microsoft website: http://www.microsoft.com/en-us/download/details.aspx?id=36832 Articles and Videos Not applicable. Ldp Ldp is a Lightweight Directory Access Protocol (LDAP) client that enables you to perform operations such as connect, bind, search, modify, add, and delete against any LDAP-compatible directory, such as Active Directory. LDP is used to view objects that are stored in Active Directory together with their metadata. For more information, visit the following Microsoft website: http://technet.microsoft.com/en-us/library/cc731530.aspx Articles and Videos The following articles and videos demonstrate how to troubleshoot and diagnose issues using the FOPE tool: Ldp (TechNet) This article provides information about Ldp. Using Ldp.exe to Find Data in the Active Directory This article describes how to use Ldp.exe to find data in the Active Directory. MFCMAPI The MFCMAPI tool is a sample MAPI client. It uses Microsoft published APIs to provide access to MAPI stores through a graphical user interface. MFCMAPI is used to help investigate Exchange and Outlook issues and to give developers a canonical sample for MAPI development. For more information, visit the following Microsoft website: http://mfcmapi.codeplex.com/ Articles and Videos The following articles and videos demonstrate how to troubleshoot and diagnose issues using the MFCMAPI tool: Error message when you try to use Outlook to perform an action on a calendar meeting item: "This message could not be sent because it exceeds the maximum size allowed" When you try to use Microsoft Outlook to perform an action on a calendar meeting item in a Office 365 environment or in a Microsoft Business Productivity Online Standard Suite environment, you receive an error message. How to use MFCMAPI to create a MAPI profile to connect to Office 365 This MSDN blog post shows you how to connect to Office 365 with MFCMAPI Microsoft Online Services Diagnostics and Logging (MOSDAL) Support Toolkit The MOSDAL Support Toolkit performs network diagnostics and collects system configuration, network configuration, and logging information for service-based programs that are installed on the computer. The logs that the tool generates provides data to help troubleshoot configuration, network, installation, and other service-related issues. For more information, visit the following Microsoft website: http://support.microsoft.com/kb/960625 Articles and Videos The following articles and videos demonstrate how to troubleshoot and diagnose issues using the MOSDAL tool: Description of Office 365 Desktop Setup Tool logging errors This article shows you how to troubleshoot issues that you may encounter when trying to install updates to client computers by using Office 365 Desktop Setup. How to use the Microsoft Online Services Diagnostics and Logging (MOSDAL) Support Toolkit to diagnose single sign-on (SSO) issues in Office 365 This article discusses how to use the Microsoft Online Services Diagnostic and Logging (MOSDAL) Support Toolkit to troubleshoot identity federation issues in Microsoft Office 365. How to use MOSDAL to enable a trace for the Microsoft Online Services Sign-in Assistant to troubleshoot rich client authentication issues This article discusses how to use the Microsoft Online Services Diagnostic and Logging (MOSDAL) Support Toolkit to enable tracing for the Microsoft Online Services Sign-in Assistant. The log files that the tool generates can help troubleshoot issues that may occur when you use the Sign-in Assistant in a Microsoft Office 365 environment. Individual Active Directory Domain Services objects don't sync to Windows Azure AD in Office 365 This article shows you how to troubleshoot individual Active Directory Domain Services objects (or attributes) that don't synchronize to Office 365 as expected. Outlook can't set up a new profile by using Exchange Autodiscover for an Exchange Online mailbox in Office 365 This article shows you how to troubleshoot the "An encrypted connection to your mail server is not available" error message that you may experience when trying to configure Outlook server settings. It also shows you how to troubleshoot the issue when Outlook does not configure your email server settings for Microsoft Exchange Online. Troubleshoot domain verification issues in Office 365 This article shows you how to troubleshoot issues that may occur when you try to verify a domain in Microsoft Office 365. Users can't join online meetings in Lync Online This article shows you how to troubleshoot multiple issues that can occur when users try to join a Lync Online meeting. Troubleshooting guide for Internet Explorer when you access Office 365 This article discusses how to troubleshoot Internet Explorer issues when you use it to access Microsoft Office 365. Microsoft Office Configuration Analyzer Tool (OffCAT) 1.2 The Office Configuration Analyzer Tool 1.2 (OffCAT) provides a quick and easy method to analyze most Microsoft Office programs for common configurations that may cause problems. This can be very useful for busy Help Desk personnel when end-users call for help with Office programs or when you want to proactively identify possible issues. For more information, visit the following Microsoft website: For more information, visit the following Microsoft website: http://www.microsoft.com/en-us/download/details.aspx?id=28806 Note that OffCat includes all the functionality of the earlier Microsoft Outlook Configuration Analyzer Tool. Articles and Videos The following articles demonstrate how to troubleshoot and diagnose issues using the Microsoft Outlook Configuration Analyzer tool: Upgrade to Office Configuration Analyzer Tool (OffCAT) version 1.2 This TechNet blog describes the features of OffCAT 1.2 and how to use them, including full documentation and features that have changed since OffCAT 1.1. Office Configuration Analyzer Tool (OffCAT) information This Microsoft Knowledge Base article provides information about the Microsoft Outlook Configuration Analyzer Tool. Use the Outlook Configuration Analyzer Tool to determine which Outlook plug-ins are installed in Office 365 This article describes how to use the Microsoft Outlook Configuration Analyzer Tool 2.0 (OCAT) to determine which plug-ins are associated with an Outlook installation in Microsoft Office 365. Microsoft Remote Connectivity Analyzer (Web) The Microsoft Remote Connectivity Analyzer (RCA) is a web-based tool that can help you confirm that connectivity for Exchange servers is configured correctly and to diagnose any connectivity issues. RCA website offers tests for Microsoft Exchange ActiveSync, Exchange Web Services, Microsoft Office Outlook, and Internet email. For more information, visit the following Microsoft website: http://technet.microsoft.com/en-us/library/jj851141(v=exchg.80).aspx Articles and Videos The following articles and videos demonstrate how to troubleshoot and diagnose issues using the Microsoft Remote Connectivity Analyzer tool: Error message when you try to migrate users from an on-premises Exchange Server environment to Exchange Online in Office 365: "Unable to connect to the server" When you use the E-mail Migration Wizard in Exchange Control Panel in the Office 365 portal to try to migrate users from an on-premises Microsoft Exchange Server 2010, Exchange Server 2007, or Exchange Server 2003 environment to Exchange Online in Office 365, you receive an error message. Federated users can't connect to an Exchange Online mailbox You cannot use your Office 365 federated credentials to authenticate Microsoft Outlook or Microsoft Exchange ActiveSync by using a smartphone to Exchange Online services. How to diagnose single sign-on (SSO) logon issues in Office 365 by using Remote Connectivity Analyzer This article describes how to diagnose single sign-on (SSO) logon issues in Office 365 by using Microsoft Remote Connectivity Analyzer. It also contains information about causes of common SSO failures and lists links to resources for how to troubleshoot the issue. Troubleshooting Lync Online DNS configuration issues in Office 365 This article describes how to troubleshoot Lync Online DNS configuration using RCA. Microsoft Remote Connectivity Analyzer (Client) The Microsoft Remote Connectivity Analyzer tool is a downloadable client program that is used to identify connectivity issues that occur between email clients and a server that is running Microsoft Exchange Server. The tool can also be used to identify connectivity issues between email clients and Office 365. The tool can be used both by email users, to identify common problems, and by IT Administrators, to troubleshoot issues that are affecting their Exchange Server deployments. For more information, visit the following Microsoft website: http://technet.microsoft.com/library/feba32b0-b7eb-4b1b-ba3d-99e20ba82a8c Articles and Videos None at this time. Network Monitor Network Monitor is a protocol analyzer. It enables you to capture, to view, and to analyze network traffic. You can use it to help troubleshoot problems with applications on the network. For more information, visit the following Microsoft website: http://support.microsoft.com/kb/933741 Articles and Videos The following articles and videos demonstrate how to troubleshoot and diagnose issues using the Network Monitor tool: None at this time. Nltest Nltest perform network administrative tasks. For example, you can use it to obtain a list of domain controllers, force a remote shutdown, query the status of trust, and test trust relationships and the state of domain controller replication in a Windows domain. For more information, visit the following Microsoft website: http://technet.microsoft.com/en-us/library/cc731935(WS.10).aspx Articles and Videos The following articles and videos demonstrate how to troubleshoot and diagnose issues using the Nltest tool: How to troubleshoot Windows Azure Active Directory Sync tool installation and Configuration Wizard error messages This article discusses general troubleshooting procedures, lists error messages that may occur when you install or configure the Directory Synchronization tool, and contains information about how to resolve the issue. Nslookup Nslookup.exe is a command-line tool that you can use to test and troubleshoot DNS issues. You can use Nslookup to perform DNS queries and to examine the contents of zone files on local and remote servers. Nslookup is available only if the TCP/IP protocol is installed on the computer. For more information, visit the following Microsoft website: http://technet.microsoft.com/en-us/library/cc725991(WS.10).aspx Articles and Videos The following articles and videos demonstrate how to troubleshoot and diagnose issues using the Nslookup tool: Single sign-on authentication to Office 365 doesn't work from a specific device, but works from other devices This article shows you how to troubleshoot several of the error messages that may occur when you try to access Office 365 resources through a web-based client or a rich client application by using federated user credentials, or when you use a web browser to access the Office 365 portal from the same computer by using federated credentials. How to troubleshoot Windows Azure Active Directory Sync tool installation and Configuration Wizard error messages This article discusses general troubleshooting procedures, lists error messages that may occur when you install or configure the Directory Synchronization tool, and contains information about how to resolve the issue. Troubleshoot domain verification issues in Office 365 This article shows you how to troubleshoot issues that may occur when you try to verify a domain in Office 365. Office 365 Health, Readiness, and Connectivity Checks The Office 365 Health, Readiness, and Connectivity Checks provide Office 365 customers with validation of both client and service configuration. The tool can be used to validate configuration for clients Outlook, Lync, Office 365 ProPlus, and One Drive. The tools also checks On-premise Exchange Servers and Directory Synchronization Servers and surfaces any configuration conflicts that may cause issues when using Office 365. Office 365 Customers are required to log into Office 365 when using this tool. For more information, visit the following Microsoft website: http://aka.ms/CheckMyPC Articles and Videos None at this time. Process Monitor Process Monitor is a monitoring tool for Windows that shows real-time file system, registry, process, and thread activity. For more information, visit the following Microsoft website: http://technet.microsoft.com/en-us/sysinternals/bb896645 Articles and Videos The following articles and videos demonstrate how to troubleshoot and diagnose issues using the Process Monitor tool: Process Monitor - Hands-On Labs and Examples The goal of this post is to help you gain hands-on experience using this valuable troubleshooting tool and subsequently to facilitate progress towards resolving virtualization issues with your apps should they be encountered. The Case of the Unexplained 2011 Come hear Mark Russinovich, the master of Windows troubleshooting, walk you through step-by-step how he has solved seemingly unsolvable system and application problems on Windows. The Case of the Unexplained 2010 Come hear Mark Russinovich, the master of Windows troubleshooting, walk you through step-by-step how he has solved seemingly unsolvable system and application problems on Windows. The Case of the Unexplained 2009 Come hear Mark Russinovich, the master of Windows troubleshooting, walk you through step-by-step how he has solved seemingly unsolvable system and application problems on Windows. The Case of the Unexplained 2008 Come hear Mark Russinovich, the master of Windows troubleshooting, walk you through step-by-step how he has solved seemingly unsolvable system and application problems on Windows. SharePoint Designer 2010 Microsoft SharePoint Designer 2010 is a web and application design program that you can use to design, to build, and to customize websites that run on SharePoint Foundation 2010 and on Microsoft SharePoint Server 2010. You can use SharePoint Designer 2010 for SharePoint Online in Office 365 to create data-rich web pages, build powerful workflow-enabled solutions, and design the look of your site. For more information, visit the following Microsoft website: http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=16573 Articles and Videos The following articles and videos demonstrate how to troubleshoot and diagnose issues using the SharePoint Designer tool: Customizing SharePoint Online with SharePoint Designer 2010 By using Microsoft SharePoint Designer 2010, you can customize and build solutions for Microsoft SharePoint Online, such as powerful workflows and robust data views. SharePoint Designer 2013 SharePoint Designer 2013 is the tool of choice for the rapid development of SharePoint applications. Using SharePoint Designer, advanced users and developers alike can rapidly create SharePoint solutions in response to business needs. Advanced users can compose no-code solutions that encompass a variety of common scenarios, from collaborative sites and web publishing to Line-Of-Business data integration, business intelligence solutions, and human workflows, leveraging the building blocks available in SharePoint in an easy to use environment. In addition, developers can use SharePoint Designer 2013 to get a quick start on SharePoint development projects. For more information, visit the following Microsoft website: http://www.microsoft.com/en-us/download/details.aspx?id=35491 Articles and Videos None at this time Snooper Snooper.exe is a Microsoft Lync Server 2010 protocol analysis tool that you can use to view and to analyze Session Initiation Protocol (SIP) and Conferencing Control Channel Protocol (CCCP) logs for the client and server. Snooper is included in the Lync Server 2010 Resource Kit Tools. For more information, visit the following Microsoft website: http://www.microsoft.com/download/en/details.aspx?id=21165 Articles and Videos The following articles and videos demonstrate how to troubleshoot and diagnose issues using the Snooper tool: Snooper Tool This article provides additional information about Snooper. Microsoft Lync 2010 Client Logging This article describes how to use Snooper to troubleshoot issues with Lync 2010. Windows Azure Active Directory Module for Windows PowerShell Windows Azure Active Directory Module for Windows PowerShell is a set of Windows PowerShell cmdlets that Office 365 administrators can use to create, to edit, and to remove Office 365 users, domains, and groups. It also includes the cmdlets that are required to configure identity federation for an Office 365 domain. It uses Role Based Access Control (RBAC) to control which actions can be performed by users. Tenant administrators, support engineers, and partners can use it to access tenants. Its functionality is intended as a command-line version of the Office 365 portal. It is available in 32-bit and 64-bit versions. Windows Azure Active Directory Module for Windows PowerShell is targeted to Office 365 for enterprises customers, but all Office 365 administrators have access to it. For more information, visit the following Microsoft website: http://technet.microsoft.com/en-us/library/jj151815.aspx Articles and Videos The following articles and videos demonstrate how to troubleshoot and diagnose issues using the Windows Azure Active Directory Module for Windows PowerShell tool: Internet browser can't display the AD FS webpage when a federated user tries to sign in to Office 365 web resources When a federated user tries to sign in to the Office 365 portal, Internet Explorer cannot display the Office 365 portal webpage. You can't manage or remove objects that were synced from the on-premises Active Directory Domain Services to Windows Azure AD This article shows you how to troubleshoot the issue of not being able to remove an orphaned user account that was synchronized to Office 365 from your on-premises Active Directory Domain Services (AD DS) by using the Office 365 portal or by using Windows PowerShell. You can't open the Windows Azure Active Directory Module for Windows PowerShell When you try to open the Windows Azure Active Directory Module for Windows PowerShell, the Windows PowerShell console window opens with many text errors indicating that module packages couldn't be loaded.