Hi, Sorry this is my first time posting, and hope you can help with my problem. I have an Office 365 Exchange Online Account from my University which I am NOT able to connect to and add using Outlook 2013 Desktop. On attempting to add the email account, after I enter my email address ( my.name@uni.sydney.edu.au ) and password - it Establishes a network connection, Searches for settings, but then displays: "Microsoft Outlook: The action cannot be completed. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action." After clicking OK, another window then opens, with a General tab, and two fields: Microsoft Exchange server: which is empty, and Mailbox: "=SMTP:my.name@uni.sydney.edu.au". You must provide the name of your Microsoft Exchange server and mailbox above, and click Check Name. If you do not know this information, contact your Exchange administrator. Once the names have been checked and are underlined, click OK. I have tried putting into the first field: outlook.office365.com ; and into the second field, just deleting the SMTP - so my Mailbox is: my.name@uni.sydney.edu.au However, it does not verify and I get an error: "Microsoft Outlook: The name cannot be resolved. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action". Therefore I cannot complete the action of Logging on to the mail server - and cannot add this exchange account to Outlook 2013. What is interesting is that I AM able to connect to the Office 365 Exchange Online Account with full functionality using: 1. Windows Phone 8.1 - through autodiscover process by adding Exchange account 2. Windows 8.1 Mail app, Windows 8.1 Calendar app - through autodiscover process by adding Exchange account. Both work well. 3. Use of the web portal: http://outlook.com/uni.sydney.edu.au - I can login and use all functions. I have troubleshot this with my University IT help desk with no resolution. We have also tried to do this manually, with no success using instructions similar to those found here: http://blog.migrationwiz.com/2013/03/13/manually-configuring-outlook-for-office-365/ From my research online as an end user, I wonder if it may be related to the upgrade of Office 365 as per: http://office.microsoft.com/en-001/office365-suite-help/outlook-cant-connect-to-email-fix-autodiscover-record-HA104174218.aspx Although I am unsure what a CNAME is, I have not been able to successfully Check my name using the manual setup. I have also run the Remote Connectivity Analyzer for Office 365, Microsoft Outlook Connectivity Tests, Outlook Autodiscover ( https://testconnectivity.microsoft.com/ ) - with the results below the break below - which look like they fail with autodiscover, but work with HTTP methods. I have replace my actual name with my.name in the results. Could you please help determine if I am totally missing an obvious setting in setting up my account manually, or if my University needs to adjust some server settings? Regards, Tai The Microsoft Connectivity Analyzer is attempting to test Autodiscover for my .name@uni.sydney.edu.au . Autodiscover was tested successfully. Additional Details Elapsed Time: 14054 ms. Test Steps Attempting each method of contacting the Autodiscover service. The Autodiscover service was tested successfully. Additional Details Elapsed Time: 14054 ms. Test Steps Attempting to test potential Autodiscover URL https://uni.sydney.edu.au:443/Autodiscover/Autodiscover.xml Testing of this potential Autodiscover URL failed. Additional Details Elapsed Time: 370 ms. Test Steps Attempting to resolve the host name uni.sydney.edu.au in DNS. The host name couldn't be resolved. Tell me more about this issue and how to resolve it Additional Details Host uni.sydney.edu.au couldn't be resolved in DNS InfoNoRecords. Elapsed Time: 370 ms. Attempting to test potential Autodiscover URL https://autodiscover.uni.sydney.edu.au:443/Autodiscover/Autodiscover.xml Testing of this potential Autodiscover URL failed. Additional Details Elapsed Time: 6300 ms. Test Steps Attempting to resolve the host name autodiscover.uni.sydney.edu.au in DNS. The host name resolved successfully. Additional Details IP addresses returned: 157.56.244.217, 157.56.236.89, 157.56.232.9, 157.56.234.137 Elapsed Time: 423 ms. Testing TCP port 443 on host autodiscover.uni.sydney.edu.au to ensure it's listening and open. The specified port is either blocked, not listening, or not producing the expected response. Tell me more about this issue and how to resolve it Additional Details A network error occurred while communicating with the remote host. Elapsed Time: 5876 ms. Attempting to contact the Autodiscover service using the HTTP redirect method. The Autodiscover service was successfully contacted using the HTTP redirect method. Additional Details Elapsed Time: 7383 ms. Test Steps Attempting to resolve the host name autodiscover.uni.sydney.edu.au in DNS. The host name resolved successfully. Additional Details IP addresses returned: 157.56.244.217, 157.56.236.89, 157.56.232.9, 157.56.234.137 Elapsed Time: 41 ms. Testing TCP port 80 on host autodiscover.uni.sydney.edu.au to ensure it's listening and open. The port was opened successfully. Additional Details Elapsed Time: 47 ms. The Microsoft Connectivity Analyzer is checking the host autodiscover.uni.sydney.edu.au for an HTTP redirect to the Autodiscover service. The redirect (HTTP 301/302) response was received successfully. Additional Details Redirect URL: https://autodiscover-s.outlook.com/Autodiscover/Autodiscover.xml HTTP Response Headers: Connection: close Pragma: no-cache Cache-Control: no-cache Location: https://autodiscover-s.outlook.com/Autodiscover/Autodiscover.xml Elapsed Time: 45 ms. Attempting to test potential Autodiscover URL https://autodiscover-s.outlook.com/Autodiscover/Autodiscover.xml Testing of the Autodiscover URL was successful. Additional Details Elapsed Time: 7248 ms. Test Steps Attempting to resolve the host name autodiscover-s.outlook.com in DNS. The host name resolved successfully. Additional Details IP addresses returned: 157.56.245.166, 157.56.232.166, 157.56.245.70, 157.56.236.214, 157.56.236.6, 157.56.241.102 Elapsed Time: 13 ms. Testing TCP port 443 on host autodiscover-s.outlook.com to ensure it's listening and open. The port was opened successfully. Additional Details Elapsed Time: 37 ms. Testing the SSL certificate to make sure it's valid. The certificate passed all validation requirements. Additional Details Elapsed Time: 137 ms. Test Steps The Microsoft Connectivity Analyzer is attempting to obtain the SSL certificate from remote server autodiscover-s.outlook.com on port 443. The Microsoft Connectivity Analyzer successfully obtained the remote SSL certificate. Additional Details Remote Certificate Subject: CN=outlook.com, OU=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=WA, C=US, Issuer: CN=Microsoft IT SSL SHA2, OU=Microsoft IT, O=Microsoft Corporation, L=Redmond, S=Washington, C=US. Elapsed Time: 78 ms. Validating the certificate name. The certificate name was validated successfully. Additional Details Host name autodiscover-s.outlook.com was found in the Certificate Subject Alternative Name entry. Elapsed Time: 0 ms. Certificate trust is being validated. The certificate is trusted and all certificates are present in the chain. Test Steps The Microsoft Connectivity Analyzer is attempting to build certificate chains for certificate CN=outlook.com, OU=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=WA, C=US. One or more certificate chains were constructed successfully. Additional Details A total of 1 chains were built. The highest quality chain ends in root certificate CN=Baltimore CyberTrust Root, OU=CyberTrust, O=Baltimore, C=IE. Elapsed Time: 23 ms. Analyzing the certificate chains for compatibility problems with versions of Windows. Potential compatibility problems were identified with some versions of Windows. Additional Details The Microsoft Connectivity Analyzer can only validate the certificate chain using the Root Certificate Update functionality from Windows Update. Your certificate may not be trusted on Windows if the "Update Root Certificates" feature isn't enabled. Elapsed Time: 3 ms. Testing the certificate date to confirm the certificate is valid. Date validation passed. The certificate hasn't expired. Additional Details The certificate is valid. NotBefore = 2/18/2014 11:41:01 PM, NotAfter = 2/18/2016 11:41:01 PM Elapsed Time: 0 ms. Checking the IIS configuration for client certificate authentication. Client certificate authentication wasn't detected. Additional Details Accept/Require Client Certificates isn't configured. Elapsed Time: 3148 ms. Attempting to send an Autodiscover POST request to potential Autodiscover URLs. The Microsoft Connectivity Analyzer successfully retrieved Autodiscover settings by sending an Autodiscover POST. Additional Details Elapsed Time: 3911 ms. Test Steps The Microsoft Connectivity Analyzer is attempting to retrieve an XML Autodiscover response from URL https://autodiscover-s.outlook.com/Autodiscover/Autodiscover.xml for user my .name@uni.sydney.edu.au . The Autodiscover XML response was successfully retrieved. Additional Details An HTTPS redirect was received in response to the Autodiscover request. The redirect URL is https://pod51034.outlook.com/Autodiscover/Autodiscover.xml. HTTP Response Headers: RequestId: 651ef8c1-dcb6-426a-920a-b0bc3e054427 X-DiagInfo: BY2PRD0711CA016 Content-Length: 0 Cache-Control: private Date: Tue, 28 Oct 2014 07:42:12 GMT Location: https://pod51034.outlook.com/Autodiscover/Autodiscover.xml Server: Microsoft-IIS/7.5 X-AspNet-Version: 2.0.50727 X-Powered-By: ASP.NET Elapsed Time: 2436 ms. Attempting to test potential Autodiscover URL https://pod51034.outlook.com/Autodiscover/Autodiscover.xml Testing of the Autodiscover URL was successful. Additional Details Elapsed Time: 1474 ms. Test Steps Attempting to resolve the host name pod51034.outlook.com in DNS. The host name resolved successfully. Additional Details IP addresses returned: 132.245.16.242, 132.245.10.146, 157.56.237.242, 2a01:111:f400:c16::2, 2a01:111:f400:2c76::2, 2a01:111:f400:8a0::2 Elapsed Time: 14 ms. Testing TCP port 443 on host pod51034.outlook.com to ensure it's listening and open. The port was opened successfully. Additional Details Elapsed Time: 102 ms. Testing the SSL certificate to make sure it's valid. The certificate passed all validation requirements. Additional Details Elapsed Time: 150 ms. Test Steps The Microsoft Connectivity Analyzer is attempting to obtain the SSL certificate from remote server pod51034.outlook.com on port 443. The Microsoft Connectivity Analyzer successfully obtained the remote SSL certificate. Additional Details Remote Certificate Subject: CN=outlook.com, OU=Exchange, O=Microsoft Corporation, L=Redmond, S=Washington, C=US, Issuer: CN=Microsoft IT SSL SHA1, OU=Microsoft IT, O=Microsoft Corporation, L=Redmond, S=Washington, C=US. Elapsed Time: 104 ms. Validating the certificate name. The certificate name was validated successfully. Additional Details Host name pod51034.outlook.com was found in the Certificate Subject Alternative Name entry. Elapsed Time: 0 ms. Certificate trust is being validated. The certificate is trusted and all certificates are present in the chain. Test Steps The Microsoft Connectivity Analyzer is attempting to build certificate chains for certificate CN=outlook.com, OU=Exchange, O=Microsoft Corporation, L=Redmond, S=Washington, C=US. One or more certificate chains were constructed successfully. Additional Details A total of 1 chains were built. The highest quality chain ends in root certificate CN=Baltimore CyberTrust Root, OU=CyberTrust, O=Baltimore, C=IE. Elapsed Time: 20 ms. Analyzing the certificate chains for compatibility problems with versions of Windows. Potential compatibility problems were identified with some versions of Windows. Additional Details The Microsoft Connectivity Analyzer can only validate the certificate chain using the Root Certificate Update functionality from Windows Update. Your certificate may not be trusted on Windows if the "Update Root Certificates" feature isn't enabled. Elapsed Time: 2 ms. Testing the certificate date to confirm the certificate is valid. Date validation passed. The certificate hasn't expired. Additional Details The certificate is valid. NotBefore = 7/24/2014 6:34:15 PM, NotAfter = 7/23/2016 6:34:15 PM Elapsed Time: 0 ms. Checking the IIS configuration for client certificate authentication. Client certificate authentication wasn't detected. Additional Details Accept/Require Client Certificates isn't configured. Elapsed Time: 125 ms. Attempting to send an Autodiscover POST request to potential Autodiscover URLs. The Microsoft Connectivity Analyzer successfully retrieved Autodiscover settings by sending an Autodiscover POST. Additional Details Elapsed Time: 1081 ms. Test Steps The Microsoft Connectivity Analyzer is attempting to retrieve an XML Autodiscover response from URL https://pod51034.outlook.com/Autodiscover/Autodiscover.xml for user my .name@uni.sydney.edu.au . The Autodiscover XML response was successfully retrieved. Additional Details Autodiscover Account Settings XML response: ?xml version="1.0"? Autodiscover xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006" Response xmlns="http://schemas.microsoft.com/exchange/autodiscover/outlook/responseschema/2006a" User DisplayName My Name /DisplayName LegacyDN /o=ExchangeLabs/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=my.name /LegacyDN DeploymentId 2a0bf0ee-7806-47bd-a917-8dd57390e83c /DeploymentId /User Account AccountType email /AccountType Action settings /Action Protocol Type="mapiHttp" Port 0 /Port DirectoryPort 0 /DirectoryPort ReferralPort 0 /ReferralPort MailStore ExternalUrl https://outlook.office365.com/mapi/emsmdb/?MailboxId=9b70ec82-cfc9-4e94-ae02-160ad133babf@uni.sydney.edu.au /ExternalUrl /MailStore AddressBook ExternalUrl https://outlook.office365.com/mapi/nspi/?MailboxId=9b70ec82-cfc9-4e94-ae02-160ad133babf@uni.sydney.edu.au /ExternalUrl /AddressBook /Protocol Protocol Type WEB /Type Port 0 /Port DirectoryPort 0 /DirectoryPort ReferralPort 0 /ReferralPort Internal OWAUrl AuthenticationMethod="LiveIdFba, OAuth" https://outlook.office365.com/owa/ /OWAUrl /Internal External OWAUrl AuthenticationMethod="Fba" https://outlook.office365.com/owa/uni.sydney.edu.au/ /OWAUrl /External /Protocol /Account /Response /Autodiscover HTTP Response Headers: request-id: c43fccea-d7d0-40d4-a4f1-59decbaf8a7a X-CalculatedBETarget: bn1pr01mb312.prod.exchangelabs.com X-DiagInfo: BN1PR01MB312 X-BEServer: BN1PR01MB312 Cache-Control: private Content-Type: text/xml; charset=utf-8 Set-Cookie: ClientId=DHONJ90EWZPMDBGNMW; expires=Wed, 28-Oct-2015 07:42:13 GMT; path=/; HttpOnly,EXOBasicAuth=compactTicket=&key=my.name%40uni.sydney.edu.au+microsoft.exchange.autodiscover+157.56.138.141+&signature=rx/tlZLn995zh5y11CeW9drQLW+qOn8xxuv7zDYMJxhWH1Xvdj6tRune989gUt22ge41UP/HpjvvFrBOUvDSHi4k5IhtnXcVJv4LY9xzL8d4aekDIwgYhFa5OXEd2j37Kj/8xRl7L844y9xHDJMWCP9/hYqFJg8RKx4GrwQCtRE+3kJPF7EVL3tdNehjaFsJpudEEMszEIM84LDX7XLNPW5HWd8p4XV4Pu3fuoGyb09vHE5AjO/gCVFrIWtuZ5dtGWgdi0eGvZci8RqwgVJFTae90xsBYac5pKsDSBxNAQH/jJ5qTpKkp7P/y3RrCtscoTgKiZzNM27amyqfZ1QkFw==&puid=10033FFF800A5B4E&expireTime=635501054210000000&membername=my.name%40uni.sydney.edu.au&flags=False&userType=ManagedBusiness; expires=Wed, 29-Oct-2014 07:42:14 GMT; path=/Autodiscover; secure; HttpOnly,X-BackEndCookie2=my.name@uni.sydney.edu.au=u56Lnp2ejJqBnMbLz5ycnMvSxsvGzNLLmcfG0p3Gz87SnpvMx83NyczKmZrJgYqRltGMhpuRmobRmpuK0Z6Kgc3PzsvSzs7Szcirz8jFy83FzsuBj42Qm9Gah5yXnpGYmpOenYzRnJCS; expires=Thu, 27-Nov-2014 07:42:14 GMT; path=/Autodiscover; secure; HttpOnly,X-BackEndCookie=my.name@uni.sydney.edu.au=u56Lnp2ejJqBnMbLz5ycnMvSxsvGzNLLmcfG0p3Gz87SnpvMx83NyczKmZrJgYqRltGMhpuRmobRmpuK0Z6Kgc3PzsvSzs7Szcirz8jFy83Fzss=; expires=Thu, 27-Nov-2014 07:42:14 GMT; path=/Autodiscover; secure; HttpOnly Server: Microsoft-IIS/8.0 X-AspNet-Version: 4.0.30319 X-Powered-By: ASP.NET X-FEServer: BY2PR01CA0053 Date: Tue, 28 Oct 2014 07:42:14 GMT Content-Length: 1566 Elapsed Time: 825 ms. The Microsoft Connectivity Analyzer is attempting to retrieve an XML Autodiscover response from URL https://pod51034.outlook.com/Autodiscover/Autodiscover.xml for user my .name@uni.sydney.edu.au . The Autodiscover XML response was successfully retrieved. Additional Details Autodiscover Account Settings XML response: ?xml version="1.0"? Autodiscover xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006" Response xmlns="http://schemas.microsoft.com/exchange/autodiscover/outlook/responseschema/2006a" User DisplayName My Name /DisplayName LegacyDN /o=ExchangeLabs/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=my.name /LegacyDN DeploymentId 2a0bf0ee-7806-47bd-a917-8dd57390e83c /DeploymentId /User Account AccountType email /AccountType Action settings /Action Protocol Type WEB /Type Port 0 /Port DirectoryPort 0 /DirectoryPort ReferralPort 0 /ReferralPort Internal OWAUrl AuthenticationMethod="LiveIdFba, OAuth" https://outlook.office365.com/owa/ /OWAUrl /Internal External OWAUrl AuthenticationMethod="Fba" https://outlook.office365.com/owa/uni.sydney.edu.au/ /OWAUrl /External /Protocol /Account /Response /Autodiscover HTTP Response Headers: request-id: 7efb7cc2-c430-4d99-955e-e8f4a58ad7be X-CalculatedBETarget: bn1pr01mb312.prod.exchangelabs.com X-DiagInfo: BN1PR01MB312 X-BEServer: BN1PR01MB312 Cache-Control: private Content-Type: text/xml; charset=utf-8 Set-Cookie: ClientId=GXGP9FFQKWVONWK9ZVG; expires=Wed, 28-Oct-2015 07:42:14 GMT; path=/; HttpOnly,X-BackEndCookie2=my.name@uni.sydney.edu.au=u56Lnp2ejJqBnMbLz5ycnMvSxsvGzNLLmcfG0p3Gz87SnpvMx83NyczKmZrJgYqRltGMhpuRmobRmpuK0Z6Kgc3PzsvSzs7Szcirz8jFy83FzsuBj42Qm9Gah5yXnpGYmpOenYzRnJCS; expires=Thu, 27-Nov-2014 07:42:14 GMT; path=/Autodiscover; secure; HttpOnly,X-BackEndCookie=my.name@uni.sydney.edu.au=u56Lnp2ejJqBnMbLz5ycnMvSxsvGzNLLmcfG0p3Gz87SnpvMx83NyczKmZrJgYqRltGMhpuRmobRmpuK0Z6Kgc3PzsvSzs7Szcirz8jFy83Fzss=; expires=Thu, 27-Nov-2014 07:42:14 GMT; path=/Autodiscover; secure; HttpOnly Server: Microsoft-IIS/8.0 X-AspNet-Version: 4.0.30319 X-Powered-By: ASP.NET X-FEServer: BY2PR01CA0053 Date: Tue, 28 Oct 2014 07:42:14 GMT Content-Length: 1121 Elapsed Time: 255 ms.