Hi Dave,
I have read the entire thread and I understand you have the following two issues:
1. You’d like the colleague only see one site.
2. You and the colleague have the synchronization issue with OneDrive for Business.
Regarding the first question, I’d like to clarify if the issue persists. As long as the other two sites’ permissions are removed from the colleague, the user will not be able to access the two sites. If the issue still exists, could you create a new thread in our forum? We’ll continue the investigation in the new thread. In this thread, we’ll focus on the synchronization issue in this thread.
Based on the error message, it could be caused by the permission or the specific client. The synchronization issues are often caused by the corrupted cache. Could you follow the steps below to clean the cache, and check if the issue persists?
1. Stop Sync All Folders.
a) Right click the “OneDrive for Business” Icon in you task bar.
b) Click “Stop Syncing a folder”, to let a popup window appear which lists all the document libraries.
c) “Stop syncing” all the libraries. After that, none of the document libraries will be listed in the popup window.
2. Backup all the local documents & files in your document libraries to another place.
3. After the backup work is done, remove the original documents & files in your local OneDrive for Business folder.
4. Cache clearing for OneDrive for Business.
1) Right click on the Windows status bar, select Start Task Manager, and get a list of running processes by clicking the “Processes” tab.
2) Verify that none of the following processes are running:
groove.exe
msosync.exe
msouc.exe
winword.exe
excel.exe
powerpnt.exe
3) Close all the application you are running in you system.
4) If any of the above processes are running, stop the process by right-clicking it and selecting End Process.
5) Give yourself an administrator role as follows:
Click the start button and type cmd in the search bar. When cmd.exe appears in the results, right-click it and select Run as Administrator.
6) At the command prompt, delete the Office file cache and Spw folders by issuing four commands as follows:
Type “cd %USERPROFILE%\AppData\Local\Microsoft\Office\15.0\” and then press the Enter key.
Type “rmdir OfficeFileCache /s” and then press the Enter key.
Type “cd %USERPROFILE%\AppData\Local\Microsoft\Office\” and then press the Enter key.
Type “rmdir Spw /s” and then press the Enter key.
7) If you get an error when executing either rmdir command, one of the .exe processes is probably still running. Correct the problem by returning to the Task Manager (step 2), stopping the processes, and then removing the directories as described previously.
When above steps are done and with no errors, please go to your online libraries and sync them again.
If the issue persists, it could have other root causes, I’d like to clarify the following information for further troubleshooting.
1. Do you mean you can only sync your OneDrive for Business library and you cannot sync any other team site libraries?
2. Could you use your account to check if the issue occurs to another machine? This can help us identify if it is a client-related issue.
3. Is the user able to use other accounts to sync libraries on your computer? This is so we can check if it is a specific user account issue.
4. Did this user have the synchronization previously?
5. The specific error message may occur when you do not have a Read permission item in the site level. Could you follow the steps below to verify if the issue persists?
- Access the library that you cannot sync.
- Click the gear icon and select Site settings.
- Click Permission settings.
- Click Grant Permissions to grant you Read permission.
6. Did you install Office 365 ProPlus from the Office 365 portal or use OneDrive for Business client only?
Additionally, I’d like to collect your tenant information for further investigation.
To protect your privacy, I have sent you a private message (PM). You can reply to that with this information. To access the private message, you can follow the steps below.
1. Go to Your details section on the right of the community site.
2. Click Private messages.
3. Click the subject title of the message.
After providing the information above, please allow us a bit more time to work on the issue.
Thanks,
Kevin Cui