Browsers are stubborn and cache files on websites to improve performance and load times. These include javascript and CSS files. However, if a site updates these files, you may still see old files and styles, or sometimes a mix of some old files / styles and some new files / styles. The only way to see the latest updates on a website is to perform a hard refresh which will clear the cache of the browser. It’s very easy to do. Below are instructions on how to clear your browser cache:
Chrome
You can perform a hard refresh by using the following keys:
Windows / Linux:
Hold down Ctrl and click the Reload button.
Or, Hold down Ctrl and press F5.
Just open the Chrome Dev Tools by pressing F12. Once the chrome dev tools are open, just right click on the refresh button and a menu will drop down. This menu gives you the option of doing a hard refresh, or even clearing the cache and do a hard refresh automatically.
Mac:
Hold ⇧ Shift and click the Reload button.
Or, hold down ⌘ Cmd and ⇧ Shift key and then press R.
Mozilla Firefox
Windows / Linux:
Hold the Ctrl key and press the F5 key.
Or, hold down Ctrl and ⇧ Shift and then press R.
Mac:
Hold down the ⇧ Shift and click the Reload button.
Or, hold down ⌘ Cmd and ⇧ Shift and then press R.
Internet Explorer
Hold the Ctrl key and press the F5 key.
Or, hold the Ctrl key and click the Refresh button.
If none of the above work after attempting a few times, please check your browser cache and cookies settings within your browser’s preferences / settings area. If you need any further assistance, please contact our Support team directly.
Mobile Chrome
Tap “Settings” in the menu that appears. On smaller phones, you may have to scroll the menu down to see it.
Tap “Privacy” in the Advanced section. This will open a new menu.
Scroll down and tap “Clear Browsing Data.” This button is at the bottom of the Privacy menu.
Ensure that “Cache” and “Cookies, site data” are checked and then tap “Clear.” This will delete all of the cache for Google Chrome.
Mobile Firefox:
Open the Firefox browser and tap the Menu button (⋮). This can be found in the upper-right corner of the screen. You may have to pull down on the open page to see it.
Tap “Settings” in the Firefox menu.
Tap “Privacy.” This will open the Privacy menu.
Scroll down and tap “Clear now.” You’ll find this in the “Clear private data” section.
Ensure that “Cache” is checked and then tap “Clear Data.” This will delete the cache (and anything else you had checked) for Mozilla Firefox.
Safari iOS
Go to Settings > Safari
Scroll to the bottom of the page and choose Clear History and Website Data
Confirm that you want to do this by tapping on Clear History and Data of Safari
Android Stock Browser
Open the Internet browser and tap the Menu button. If your device has a physical Menu button, you can press it instead.
Tap “Settings” in the menu. You’ll find this at the bottom of the menu.
Tap “Privacy & security.” This will open the privacy options for the browser.
Tap “Clear cache” at the top of the menu. You’ll be asked to confirm that you want to delete the cache.
Open the Samsung browser (“Internet”) and tap the Menu button (⋮). If your Samsung device has a physical Menu button, you can press that as well.
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