The NVC has issued the following statement indicating it is aware of the fact that people are having technical problems accessing Form DS-260 or paying their Fee Bills:
Assistance for Applicants Experiencing Technical Difficulties
If you have had technical difficulties accessing Form DS-260, Form DS-261, or paying your immigrant visa processing fee, please follow the instructions below. If you have been able to successfully complete these steps online, continue to follow the instructions in your NVC welcome letter. These instructions are also at nvc.state.gov.
Thank you for your continued patience; the Department of State is working to address these technical issues and we apologize for any inconvenience.
Are you unable to access Form DS-261 to select a new agent?
Please call the NVC at 603-334-0888 and press option “2” to select your agent. The “agent” is the person who will receive communications and instructions from the NVC. Our customer service representatives will enter your agent’s information in our database and then generate your IV processing fee invoices. Please have your agent’s full name, phone number, email address, and mailing address available when you call us.
Are you unable to pay your immigrant visa processing fee or Affidavit of Support fee?
If you already received a fee bill or invoice from the NVC, you can pay by mail. You must include a copy of these invoices when you mail your payment. Please follow these instructions to pay by mail:
1. Send a cashier’s check (from a U.S. bank) or money order payable to the U.S. Department of State for the amount listed on the fee invoices. The NVC does not accept personal checks.
2. Write your NVC case number on the memo line of the cashier’s check or money order.
3. Mail the cashier’s check or money order with the fee invoices to the address below:
NVC Fee Processing Center P.O. Box 790136 St. Louis, MO 63179-0136
Important tips:
You should have received two invoices from the NVC: one for the Affidavit of Support fee and another for the Immigrant Visa Processing fee. You may pay both of these fees on the same check but you must include both invoices with your check or money order.
If you have derivative applicants for whom you received a fee bill – such as minor children – you can also include those amounts on the same check. Don’t forget to include a copy of the invoice when you mail the check.
For additional information on either of these fees, please go to nvc.state.gov/fee.
If you have not yet received a fee bill or invoice from the NVC, please call 603-334-0888 and press option “2.” Our customer service representatives can mail your fee bills to you.
Are you unable to access Form DS-260 to complete your Immigrant Visa Application?
CEAC software programmers are working to give access to all users who have previously tried to log into the system but received an error message. Due to the volume of users who need access, this may take up to 10 days. We suggest that you wait 10 days and then try to complete the DS-260 online. Please visit this page often for instructions on any actions that may be required on your part and for other updates.
If after 10 days you are still unable to complete a DS-260 form online, please call the NVC at 603-334-0888 and press option “2.” Customer service representatives will provide your information to the CEAC software programmers for case-specific assistance.
The post Are You Having technical Problems Accessing Form DS-260 or Paying Your Fee Bills? appeared first on Healthcare Immigration - Hammond Law Group LLC.